Lithuanian customer service technical support greece athens Jobs in Belfast

Who we are

Natterbox is revolutionising the way the world works by delivering business telephony via the cloud and our growing customer base would agree! Almost 600 organisations worldwide rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage, and organisational success.

As the initial point of contact for Natterbox Support, you'll play a crucial role in ensuring timely and effective resolutions for our customers. You'll provide technical support, administration, and user education to both our partners and end-users. This role requires strong multitasking, problem-solving, and communication skills to deliver clear and timely feedback.

If you're a motivated individual eager to expand your technical expertise and enjoy customer interaction, this is the perfect opportunity to grow your career and contribute to our customer success.

What you'll do?

• Provide exceptional customer support through various channels (Phone, Live Chat, Email, CRM).
• Efficiently resolve customer issues, adhering to strict SLAs.
• Keep customers informed about case status and resolution progress.
• Maintain accurate and up-to-date customer records in CRM.
• Troubleshoot complex technical problems related to Hosted PBX, Mobile, and third-party networks.
• Enhance the knowledge base with informative articles to empower customers.

Requirements

Essential Skills :

Desired Skills :

Key Attributes :

Preferred Attributes :

Benefits

What we offer you -

alongside a competitive salary, we offer a great range of benefits

Should you require any additional support with your application or need us to make any adjustments for you, please contact our People team