Director player lifecycle management Jobs in Belfast
Last updated: 6 hours ago
This job is brought to you by Jobs / Redefined, the UK's leading over-50s age inclusive jobs board.The Director of IT Incident and Problem Management is a senior leader responsible for shaping and tr...Show moreLast updated: 7 days ago
Our client is a well established manufacturing company with a global client base situated on the outskirts of Belfast.They are now seeking a Management Accountant with good technical skills and str...Show moreLast updated: 30+ days ago
Currie & Brown is one of the world’s leading physical assets management and construction consultancies, dedicated to advising clients in respect of the management and use of their physical assets.W...Show moreLast updated: 30+ days ago
The candidate will be responsible for becoming an efficient team member in delivering Business As Usual (BAU) activities within the Client Onboarding team whilst supporting the Client Lifecycle Tea...Show moreLast updated: 30+ days ago
As our new Business Development Director, you will play a crucial role in supporting and developing our strong footing in the Financial Services sector, leading large sales opportunities, and manag...Show moreLast updated: 30+ days ago
VANRATH are delighted to be working with a fantastic IT company in helping recruit for a Management Accountant.Reporting into the Senior Finance Manager, this role gives the right candidate the opp...Show moreLast updated: 30+ days ago
Trainee Management Position : Embrace a Culture of Excellence Annual OTE : 29,000 - 45,000+ At Affinity Sales and Marketing, we firmly believe that excellence stems from happiness.That's why we've fo...Show moreLast updated: 30+ days ago
The Director of IT Incident and Problem Management is a senior leader responsible for shaping and transforming incident and problem management into a predictive and proactive discipline.You will dr...Show moreLast updated: 13 days ago
Management Accountant - £40000 - £45000 per annum - Corporate Business Accountant - £40000 - £45000 per annum - Belfast Your new company Our client is one of the market leaders in their field.Curre...Show moreLast updated: 20 days ago
Finance Manager - £40000 - £45000 per annum - Belfast.Our client is a SME business with an exciting ambition and drive to deliver growth and forward development.
As a market leader in their sector, ...Show moreLast updated: 30+ days ago
Artemis Human Capital is excited to be partnering with a leading Belfast-based insurance company.Due to an internal promotion, this highly regarded organisation is seeking a skilled Management Acco...Show moreLast updated: 30+ days ago
You will need to be from a consultancy or client organisation with the ability to undertake a lead role on small projects or working with an Associate or Director, leading on a significant componen...Show moreLast updated: 5 days ago
If you are unable to login please go to the 'Register' tab at the top of the page.Hybrid - This role can be based in any of our offices (London, Cardiff, Belfast or Glasgow) or from home.Some trave...Show moreLast updated: 22 hours ago
Management Accountant - Belfast - £40000 - £45000 per annum Your new companyOur client is an international business that is an engineering / manufacturing business that has been seeing significant ...Show moreLast updated: 21 days ago
We are hiring for our client, Northern Ireland's largest commercial insurance intermediary, and part of a leading global insurance firm.
This role offers an exciting opportunity to provide professio...Show moreLast updated: 5 days ago
The Ipsos Northern Ireland team sits within the Ipsos Public Affairs service line.It is one of the most innovative and fast-moving professional services operations within Northern Ireland.The team ...Show moreLast updated: 30+ days ago
We are thrilled to present an exciting opportunity for a Management Accountant to join our clients dynamic finance team.This role is perfect for those looking to advance their career in a global, f...Show moreLast updated: 6 days ago
Management Accountant – (12-Month Fixed Term Contract).Are you a qualified Management Accountant looking for a rewarding challenge? I’m currently recruiting for an experienced.Management Accountant...Show moreLast updated: 6 hours ago
MANAGEMENT ACCOUNTANT ROLE - BELFAST Why should you apply? Market leading salary (negotiable based on experience) 5% pension contribution Generous annual leave (25 days + 9 stat + additional compan...Show moreLast updated: 19 days ago
Management Accountant - £40000 - £45000 per annum - Corporate Business.Accountant - £40000 - £45000 per annum - Belfast.Our client is one of the market leaders in their field.Currently, looking to ...Show moreLast updated: 19 days ago
- Promoted
Director, IT Incident and Problem Management
SmarshBelfast, Northern Ireland, United KingdomFull-time
Management Accountant
Energis Recruitment LtdBelfastGBP45000–GBP50000 yearly
Permanent
Associate Director / Director of Project Management
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Client Lifecycle Onboarding Analyst
TP ICAPBelfastGBP180–GBP200 daily
Full-time
Business Development Director – Financial Services
Version 1London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, BelfastGBP100000 yearly
Full-time
Management Accountant
VanrathBelfastGBP45000–GBP50000 yearly
Management Trainee
Affinity Sales and MarketingBelfast, GBFull-time
Quick Apply
- Promoted
Director, IT Incident and Problem Management
Smarsh Founder Stephen Marsh receives IncBelfast, Northern Ireland, United KingdomFull-time
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linkupBelfast, UKGBP40000–GBP45000 yearly
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FULL_TIME
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Management Accountant
Artemis Human CapitalBelfast, GBFull-time
Project Manager
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- Promoted
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HAYS Specialist RecruitmentBelfast, GBGBP40000–GBP45000 yearly
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Account Director
Hunter SavageBelfast, NIR, UKFull-time
Deputy Managing Director - Research & Evaluation (Northern Ireland)
IpsosBelfast, Northern Ireland, United KingdomGBP40000–GBP50000 yearly
- Promoted
Management Accountant
Downey Osborne LimitedBelfast, GBFull-time
- Promoted
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Management Accountant
Pertemps Network GroupBelfast, Northern Ireland, United KingdomTemporary
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HireIQBelfast, GBFull-time
- Promoted
Management Accountant
HAYSBelfast, Northern Ireland, United KingdomGBP40000–GBP45000 yearly
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Director, IT Incident and Problem Management
SmarshBelfast, Northern Ireland, United Kingdom7 days ago
Job type
- Full-time
Job descriptionDefine and implement strategic roadmaps for incident and problem management, ensuring alignment with business objectives and platform goals. Regularly update practices to incorporate the latest in AI, automation, and predictive analytics. Oversee major incident response efforts, ensuring fast, effective containment, resolution, and customer impact mitigation. Lead executive-level post-mortems and ensure comprehensive follow-ups. Conduct and oversee in-depth root cause analyses for recurring or high-impact incidents, developing and deploying preventive measures across the platform to reduce recurrence. Collaborate closely with IT operations, engineering, product, and support teams to ensure a unified approach to incident and problem resolution, with a focus on consistent customer experience. Define, monitor, and optimise KPIs and performance metrics related to incident and problem management. Lead continuous improvement initiatives to ensure process agility and alignment with evolving business requirements. Lead continuous improvement initiatives, including evaluating and refining AI algorithms and predictive models to align with evolving business needs and platform scalability. Drive modular and scalable incident management practices, adaptable to the complexities of a multi-service platform architecture. Develop and deliver reports on incident and problem management metrics for stakeholders, including executive leadership, product management, and customer success teams, to provide insights into trends, risks, and opportunities for improvement. Strategic Incident and Problem Management Expertise : 10-15 years of experience in IT incident and problem management, ideally within SaaS and platform-based environments, with a minimum of 5 years in a senior leadership capacity. Modern Practices in Incident Management : Demonstrated expertise in using cutting-edge incident management tools (e.g., incident.io, FireHydrant) and AI-driven solutions to streamline processes, drive rapid response, and enhance service reliability. Problem Management : Expertise in leading comprehensive root cause analysis and problem resolution efforts, incorporating Google SRE principles for preventive actions. Google SRE Methodologies : In-depth knowledge of Google SRE philosophies, including error budget management, service level indicators / objectives (SLIs / SLOs), and effective incident response strategies. Platform and SaaS Experience : Strong understanding of platform-oriented operations within B2B SaaS, ideally with experience in supporting a pivot from product to platform. FinTech experience is advantageous but not required. Leadership and Accountability : Proven record of building and leading high-performing teams, with an emphasis on holding teams accountable to clear standards and ensuring consistency in incident response and resolution. Collaborative Communication Skills : Excellent ability to influence and collaborate with cross-functional teams and executive-level stakeholders. Skilled in delivering complex insights to both technical and non-technical audiences. Innovation and Continuous Improvement : Ability to drive continuous improvement through innovative practices, data insights, and strategic thinking. An advocate for evolving incident / problem management to proactively support business goals. Cross-cloud environments : Experience managing incident and problem resolution in cross-cloud environments, ideally with a focus on seamless integration of diverse platforms. Bachelor's degree in Computer Science, Information Systems, or a related field; a Master's degree is preferred. ITIL Expert certification and familiarity with Google SRE principles; advanced certifications in cloud platforms (AWS, GCP, Azure) or incident management tools are highly advantageous. Familiarity with leveraging AI and machine learning within incident and problem management to predict incidents, automate responses, or identify root causes, showcasing an ability to bring innovative solutions to the role.
This job is brought to you by Jobs / Redefined, the UK's leading over-50s age inclusive jobs board.
Summary
The Director of IT Incident and Problem Management is a senior leader responsible for shaping and transforming incident and problem management to a predictive and proactive discipline. You will drive a proactive, agile approach to incident response, building and leveraging AI-driven insights to enhance responsiveness and operational efficiency. Your leadership will underpin our pivot from a product to a platform-focused service, ensuring seamless, resilient service delivery that meets our high standards for reliability and customer satisfaction.
As a forward-thinking leader, you will balance traditional ITIL frameworks with modern tools and practices, such as incident.io and FireHydrant, and embed accountability across engineering and operational teams. You will work closely with cross-functional stakeholders including Engineering, Product, and Customer Support to ensure that incidents are resolved promptly and root causes are addressed comprehensively, with the overarching goal of minimizing business impact.
How will you contribute?
- Strategic Leadership : Provide visionary leadership to evolve our incident and problem management practices, embedding modern approaches that use AI and automation and predictive capabilities to reduce response times and predict potential issues before they impact service.
- Accountability and Performance : Foster a culture of accountability, holding engineering teams and incident responders to high standards for incident resolution. Ensure robust tracking and reporting of incident response metrics, creating transparency and setting clear performance expectations.
- Platform-Centric Incident Management : Drive alignment between incident / problem management and the organization's shift towards a unified platform model, ensuring that incident management processes are scalable, adaptable, and aligned with platform objectives.
- Modern Tool Proficiency : Deploy and optimize advanced incident management platforms such as incident.io and FireHydrant, utilizing these tools to enhance visibility, speed, and effectiveness of response across our platform. Adapt methodologies beyond traditional ITIL to remain agile and customer-focused.
- Root Cause Analysis and Prevention : Lead comprehensive root cause analysis for major incidents, advocating a preventative stance through continuous improvement and resilience-focused practices. Apply SRE principles and drive actionable outcomes to prevent recurrence.
- Data-Driven Insights and Reporting : Utilize data-driven insights to inform incident response strategies. Present trends, risk factors, and improvement opportunities to senior executives and stakeholders, supporting business decisions with clear, actionable metrics.
Typical Tasks :
What will you bring?
Preferred Qualifications :
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