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Head of Legal Support Services
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WhytematterBelfast, Northern Ireland, United KingdomHead of Legal Support Services
FieldfisherBelfast, UKWe are looking for a forward-thinking and strategic leader to join us as Head of Legal Support Services (LSS). In this exciting opportunity, you’ll have the chance to shape the future of our legal support functions across the UK, driving modernisation and enhancing efficiency. You'll lead a diverse team, implement technology, and transform our processes to ensure we remain at the forefront of legal services.
Responsibilities
- Lead the LSS team across the UK, including Personal Assistants and other legal secretaries, Practice Administrator Unit, the Document Production Unit and the outsourced Concierge services.
- Develop and implement policies, procedures, KPIs and best practices for legal support services to enhance efficiency and effectiveness.
- Decide on the best use of legal technology tools and software to modernise and improve LSS and oversee their implementation.
- Analyse the LSS operations and implement improvements to modernise the function.
- Monitor utilisation levels across teams and adapt structures to fit the changing needs of the firm.
- Set and monitor budgets for the function.
- Create resource plans and solutions to ensure a smooth support process for fee earners and their clients.
- Oversee the training and development programmes for the LSS population to ensure they are effective in developing future talent.
- Work with other business services teams to understand upcoming process changes and ensure the LSS population are fully trained to support through these changes.
- Ensure compliance with firm policies, regulatory requirements, and ethical standards.
- Collaborate with other departments to streamline processes and optimise service delivery.
- Monitor performance metrics and implement improvements to enhance productivity and quality of service across the function.
- Oversee the recruitment and training of new employees within LSS.
- Line management responsibility for PA Operations Manager, PA Development Manager, Document Production Team Leader and the Practice Administration Team Leader, Support Services Manager. and "dotted line" management responsibility for the LSS deliverables from the Concierge outsourced provider.
Experience and Knowledge
What We Offer :
Inclusiveness and Diversity :
At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes.
Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process.
For accessibility information on our Belfast offices, visit : Fieldfisher Belfast Hub Accessibility
How to Apply :
Recruitment process :
Please note that we recruit on a rolling basis, meaning that your application will most likely be reviewed before the application deadline. We will continue to accept applications until we have successfully filled the role.