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MillerCoors Brewing CompanyBelfast, Northern Ireland, United KingdomSenior Consultant / Manager -Customer Technology-Business Consulting- Belfast
Ernst & Young Advisory Services Sdn BhdBelfast, Northern Ireland, United KingdomLocation : Belfast
Date : Jan 25, 2025
Location : Belfast
Salary : Competitive
Business Area : Business Consulting - Customer Transformation
Contract Type : Full-Time
Job Title : Business Consulting – Customer Transformation – Customer Technology (Business Process Analyst), Senior Consultant / Manager
The Team and the opportunity
Customer Transformation helps clients transform their customer-facing commercial functions and business outcomes through developing and implementing CX strategies, operating models, digital solutions, user-centric services, and optimised products, experiences, marketing and sales.
We have a number of exciting, client-facing roles for individuals with demonstrable consulting experience in the following areas :
- Customer Technology solutions, designing and delivering technical solutions, through gathering requirements, documenting process flows / user flows, all the way through to supporting (build, test, deployment, etc)
- Workshop Development and Facilitation
- Stakeholder and Client Engagement and Management
- Business Analysis and Presentation including requirements gathering, prioritisation and development of delivery plans.
- Business Process Design and Optimisation including Lean & Process Improvement and Process Mapping customer / front office functions.
- Customer facing solution design, implementation and analysis
- Product Management
- CRM Implementation
- AI & Emerging Technology
Your key responsibilities
Skills and attributes for success
To qualify for the role, you must have
What Working At EY Offers
We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs : covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
Plus, we offer :
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging : Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.
Join us in building a better working world. That’s Why, EY.
Apply now.
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