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Customer experience specialist Jobs in Belfast

Last updated: 1 day ago
Senior Customer Success Specialist

Senior Customer Success Specialist

Symphony.comBelfast
£28,000.00–£35,000.00 yearly
We’ve spent the last 10 years building the financial markets largest, most trusted communication network.Over 500 market participants across the buy-side, sell-side, securities servicing, and beyon...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success and Growth Specialist

Customer Success and Growth Specialist

carbonfitBelfast, Northern Ireland, United Kingdom
£27,000.00–£33,000.00 yearly
Full-time
Belfast, Northern Ireland, United Kingdom.Customer Success and Growth Specialist.Are you a recent graduate with a passion for sustainability and looking to boost your career at a cutting-edge compa...Show moreLast updated: 4 days ago
  • Promoted
Client Experience Executive

Client Experience Executive

Artemis Human CapitalBelfast, Northern Ireland, United Kingdom
£25,000.00–£30,000.00 yearly
Full-time
Artemis Human Capital are delighted to be working with an award-winning financial advisory firm in their search for a.This is an excellent opportunity for a proactive, confident communicator who en...Show moreLast updated: 3 days ago
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions

SantanderBelfast
£21,393.00 yearly
Part-time
Customer Experience Advisor | S | Retail & Business Banking | Customer InteractionsCountry : United Kingdom.We are currently recruiting Customer Service colleagues working month fixed term contract ...Show moreLast updated: 30+ days ago
  • Promoted
Brand Experience Host

Brand Experience Host

Titanic DistillersBelfast, Northern Ireland, United Kingdom
Full-time
At Titanic Distillers, we are inspired by the spirit of innovation, craftsmanship, and legacy.Located in the historic Thompson Dry Dock, our premium distillery blends rich heritage with a contempor...Show moreLast updated: 5 days ago
  • Promoted
Quantity Surveyor

Quantity Surveyor

CSR (NI) LtdBelfast, GB
A contractor, well known for their expertise in the Fit-Out & Refurbishment sector has an opportunity for a Quantity Surveyor to join their commercial team. They are specialist providers of fully in...Show moreLast updated: 6 days ago
Customer Consultant

Customer Consultant

linkupBelfast, UK
£23,500.00–£25,000.00 yearly
Full-time +1
Business Unit / Team : Stores Network Starting Salary Range : £23,500 - £25,000 per annum DOE red-hot benefits Contract Type : 35 Hours Full Time, Permanent Live up to your potential Our Customer Con...Show moreLast updated: 1 day ago
Office / Customer Experience Manager - Belfast

Office / Customer Experience Manager - Belfast

BrenntagBelfast, United Kingdom
£23,000.00–£26,000.00 yearly
We have a great opportunity for a office / Customer Experience Manager at our depot in Belfast.As a member of the Depotsenior management team deliver effective management and control of all relevantd...Show moreLast updated: 30+ days ago
  • Promoted
Accounting Specialist - Belfast - HAYS Specialist Recruitment

Accounting Specialist - Belfast - HAYS Specialist Recruitment

HAYS Specialist RecruitmentBelfast, Northern Ireland, United Kingdom
Full-time
This job does not accept any more applications.Accounting Specialist - Belfast - HAYS Specialist Recruitment.HAYS Specialist Recruitment Belfast. Job title : Accounting Technician.Your new company is...Show moreLast updated: 2 days ago
  • Promoted
Visitor Experience Officer

Visitor Experience Officer

Hays Business SupportBelfast, County Antrim, United Kingdom
£14.37 hourly
Temporary
Your new companyHays are working with the NI Assembly to recruit a Visitor Experience Officer on a temporary basis, who will act as the first point of contact for visitors to the Parliament Buildin...Show moreLast updated: 6 days ago
  • Promoted
Visitor Experience Officer

Visitor Experience Officer

Apple RecruitmentBelfast, GB
£28,016.00 yearly
Full-time
Apple Recruitment are recruiting for a Temporary Visitor Experience Officer on behalf of the NI Assembly.Role Summary : Visitor Experience Officers are usually the first person visitors will meet in...Show moreLast updated: 5 days ago
  • Promoted
Visitor Experience Officer

Visitor Experience Officer

HAYSBelfast, Northern Ireland, United Kingdom
£14.37 hourly
Full-time +1
Visitor Experience Officer, Temporary, Full-time.Hays are working with the NI Assembly to recruit a Visitor Experience Officer on a temporary basis, who will act as the first point of contact for v...Show moreLast updated: 3 days ago
Customer Advisor (Customer Services)

Customer Advisor (Customer Services)

hays-gcj-v4-pd-onlineBelfast
£23,100.00 yearly
This organisation operates in the private sector in Northern Ireland.They provide specialised services to a range for stakeholders. In this role, you will be responsible for the following : .Handle va...Show moreLast updated: 30+ days ago
Customer Care Specialist

Customer Care Specialist

Brook StreetBelfast, UK
£25,000.00 yearly
Permanent
Brook Street Recruitment is working on behalf of our Belfast client to recruit a new full time and permanent Customer Care Specialist to join their expanding team. Responsible for direct interaction...Show moreLast updated: 30+ days ago
Outbound Customer Specialist

Outbound Customer Specialist

WHYTEMATTERBelfast
£33,000.00–£38,000.00 yearly
This website uses cookies to ensure you get the best experience on our website.Whytematter and selected partners use cookies and similar technologies to ensure you get the best experience on this w...Show moreLast updated: 30+ days ago
Deputy Customer Experience Manager

Deputy Customer Experience Manager

Ambassador Theatre GroupGrand Opera House, GB
£26,900.00 yearly
Deputy Customer Experience Manager (Fixed Term).ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other cre...Show moreLast updated: 30+ days ago
  • Promoted
Account Manager

Account Manager

CIS (NI) | Powered by HubexoBelfast, Northern Ireland, United Kingdom
Full-time
Customer Success Specialist – Drive Customer Engagement at CIS Ireland Powered by Hubexo.Customer Success Account Management Specialist. Building and maintaining strong relationships with CIS custom...Show moreLast updated: 2 days ago
  • Promoted
Quantity surveyor

Quantity surveyor

CSR (NI) LIMITEDBelfast, County Antrim, United Kingdom
£30,000.00–£50,000.00 yearly
Full-time
A contractor, well known for their expertise in the Fit-Out & Refurbishment sector has an opportunity for a Quantity Surveyor to join their commercial team. They are specialist providers of fully in...Show moreLast updated: 6 days ago
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Senior Customer Success Specialist

Senior Customer Success Specialist

Symphony.comBelfast
30+ days ago
Salary
£28,000.00–£35,000.00 yearly
Job description

About us @Symphony

We’ve spent the last 10 years building the financial markets largest, most trusted communication network. Over 500 market participants across the buy-side, sell-side, securities servicing, and beyond. Over half a million users from trading desks to operations and custody teams interacting securely and in real-time on Symphony.

But that was only chapter one.  We’re now using our technology foundation to accelerate far beyond secure collaboration to become the standard connective layer that enables more efficient and automated workflows across the industry to bring the future to financial markets.

The opportunity and our ambition are huge . But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

Role Description :

As a Customer Success professional at Symphony LLC, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction with our products and services, and driving their success. You will work closely with our sales, marketing, and product development teams to identify and address customer needs and challenges, and to develop and implement strategies to enhance their experience.

Responsibilities :

  • Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success
  • Collaborate with sales, marketing, and product development teams to identify and address customer needs and challenges
  • Drive customer adoption and utilization of Symphony LLC products and services
  • Identify and address customer concerns and issues, ensuring prompt resolution and escalation as needed
  • Conduct regular check-ins with customers to ensure satisfaction and identify opportunities for upselling and cross-selling
  • Monitor and analyze customer usage data to identify trends and opportunities for improvement
  • Develop and implement strategies to enhance customer experience and drive customer success
  • Provide ongoing training and support to customers to maximize their use of Symphony LLC products and services

Required Qualifications :

  • Bachelor degree in Business, Marketing, Communications, or related field
  • 5+ years of experience in customer success, account management, or related role
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders
  • Proven track record of driving customer success and retention
  • Strong analytical and problem-solving skills
  • Experience with CRM systems (Salesforce, HubSpot, etc.) and customer success platforms (Gainsight, Totango, etc.)
  • Self-starter with the ability to work independently and as part of a team
  • Passion for delivering outstanding customer experience
  • Compensation :

  • Competitive salary
  • Bonus Plan
  • Benefits and Perks vary based on location.
  • Benefits and Perks :

  • Regional specific competitive benefits
  • Build your own Benefits (BYOB) perk
  • Many other fun and exciting benefits and activities!