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Customer experience specialist Jobs in Belfast
Senior Customer Success Specialist
Symphony.comBelfast- Promoted
Customer Success and Growth Specialist
carbonfitBelfast, Northern Ireland, United Kingdom- Promoted
Client Experience Executive
Artemis Human CapitalBelfast, Northern Ireland, United KingdomCustomer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions
SantanderBelfast- Promoted
Brand Experience Host
Titanic DistillersBelfast, Northern Ireland, United Kingdom- Promoted
Quantity Surveyor
CSR (NI) LtdBelfast, GBCustomer Consultant
linkupBelfast, UKOffice / Customer Experience Manager - Belfast
BrenntagBelfast, United Kingdom- Promoted
Accounting Specialist - Belfast - HAYS Specialist Recruitment
HAYS Specialist RecruitmentBelfast, Northern Ireland, United Kingdom- Promoted
Visitor Experience Officer
Hays Business SupportBelfast, County Antrim, United Kingdom- Promoted
Visitor Experience Officer
Apple RecruitmentBelfast, GB- Promoted
Visitor Experience Officer
HAYSBelfast, Northern Ireland, United KingdomCustomer Advisor (Customer Services)
hays-gcj-v4-pd-onlineBelfastCustomer Care Specialist
Brook StreetBelfast, UKOutbound Customer Specialist
WHYTEMATTERBelfastDeputy Customer Experience Manager
Ambassador Theatre GroupGrand Opera House, GB- Promoted
Account Manager
CIS (NI) | Powered by HubexoBelfast, Northern Ireland, United Kingdom- Promoted
Quantity surveyor
CSR (NI) LIMITEDBelfast, County Antrim, United KingdomSenior Customer Success Specialist
Symphony.comBelfastAbout us @Symphony
We’ve spent the last 10 years building the financial markets largest, most trusted communication network. Over 500 market participants across the buy-side, sell-side, securities servicing, and beyond. Over half a million users from trading desks to operations and custody teams interacting securely and in real-time on Symphony.
But that was only chapter one. We’re now using our technology foundation to accelerate far beyond secure collaboration to become the standard connective layer that enables more efficient and automated workflows across the industry to bring the future to financial markets.
The opportunity and our ambition are huge . But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.
Role Description :
As a Customer Success professional at Symphony LLC, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction with our products and services, and driving their success. You will work closely with our sales, marketing, and product development teams to identify and address customer needs and challenges, and to develop and implement strategies to enhance their experience.
Responsibilities :
- Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success
- Collaborate with sales, marketing, and product development teams to identify and address customer needs and challenges
- Drive customer adoption and utilization of Symphony LLC products and services
- Identify and address customer concerns and issues, ensuring prompt resolution and escalation as needed
- Conduct regular check-ins with customers to ensure satisfaction and identify opportunities for upselling and cross-selling
- Monitor and analyze customer usage data to identify trends and opportunities for improvement
- Develop and implement strategies to enhance customer experience and drive customer success
- Provide ongoing training and support to customers to maximize their use of Symphony LLC products and services
Required Qualifications :
Compensation :
Benefits and Perks :