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Arrears support unit asu relationship manager Jobs in Belfast

Last updated: 11 hours ago
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Senior Arrears Case Consultant

Senior Arrears Case Consultant

Bank Of IrelandBelfast, GB
What is the opportunity Front line staff are a vital touch point for identifying, recording and responding to customers who are in arrears or facing financial difficulty. The role will involve commu...Show moreLast updated: 17 days ago
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Customer Relationship Manager - Belfast City Centre

Customer Relationship Manager - Belfast City Centre

VanRathBelfast, Northern Ireland, United Kingdom
£35,000.00–£40,000.00 yearly
VANRATH are delighted to be assisting a prestigious client again to add to a growing and dynamic team.The Client are seeking a dynamic and results-driven Customer Relationship Manager to join our t...Show moreLast updated: 8 days ago
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Accounts Payable Manager

Accounts Payable Manager

Hays PLCBelfast, Northern Ireland, United Kingdom
£35,000.00 yearly
Account Payable Manager, AP, Purchase Ledger.Job Title : Accounts Payable Manager.Location : Belfast, Northern Ireland.Salary : Up to £35,000 per annum. Job Type : Full-Time, Permanent.Our client is a h...Show moreLast updated: 8 days ago
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Mobilisation Support Manager

Mobilisation Support Manager

Mount Charles GroupBelfast, Northern Ireland, United Kingdom
Negotiable based on Experience.The Mobilisation Support Manager (Cleaning, Catering and Support Services ROI & NI).Operations Director and will have responsibility for the mobilisation and set-up o...Show moreLast updated: 9 days ago
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Board and Executive Support Manager

Board and Executive Support Manager

AFBI Agri-Food and Biosciences Institute Northern IrelandBelfast, GB
£34,524.00–£35,712.00 yearly
Full-time
Board and Executive Support Manager (Secretariat) REF : IRC311608 DEPARTMENT : Agri-Food and Biosciences Institute Northern Ireland (AFBI) SALARY : £34,524 - £35,712 (under review) LOCATION : AFBI Newforge...Show moreLast updated: 11 hours ago
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Credit Controller

Credit Controller

Artemis Human CapitalBelfast, Northern Ireland, United Kingdom
Artemis Human Capital is proud to be exclusively representing this highly successful commercial business based in Belfast City Centre. Our client is a market leader within their industry; is passion...Show moreLast updated: 2 days ago
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Accounts Payable Manager

Accounts Payable Manager

HAYS Specialist RecruitmentBelfast, GB
£35,000.00 yearly
Job Title : Accounts Payable Manager Location : Belfast, Northern Ireland Salary : Up to £35,000 per annum Job Type : Full-Time, Permanent About Us : Our client is a highly reputable letting agency dedicate...Show moreLast updated: 13 days ago
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Global FX Business Unit Manager

Global FX Business Unit Manager

Citigroup Inc.Belfast, Northern Ireland, United Kingdom
Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.We are the...Show moreLast updated: 15 days ago
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Customer Relationship Manager - Belfast City Centre

Customer Relationship Manager - Belfast City Centre

VANRATHBelfast, GB
£35,000.00–£40,000.00 yearly
Full-time
VANRATH are delighted to be assisting a prestigious client again to add to a growing and dynamic team.The Client are seeking a dynamic and results-driven Customer Relationship Manager to join our t...Show moreLast updated: 11 days ago
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Sales Support Manager

Sales Support Manager

Lookers Motor Group LimitedBelfast, Northern Ireland, United Kingdom
£35,000.00 yearly
Full-time +1
Charles Hurst Belfast Usedirect.OTE up to £35,000 + company vehicle.Are you a highly organized and driven leader with a passion for the automotive industry? Belfast Usedirect is looking for a Sales...Show moreLast updated: 7 days ago
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Housing & Customer Services Officer

Housing & Customer Services Officer

Ark Housing AssociationBelfast, GB
£36,191.00–£41,577.00 yearly
Full-time +1
Housing & Customer Services Officer (Full Time, Permanent Position) Ark Housing Association based in Belfast is a progressive Housing Association with ambitious plans for growth over the next five ...Show moreLast updated: 3 days ago
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Sales Support Manager

Sales Support Manager

Charles Hurst PLCBelfast, GB
£35,000.00 yearly
Full-time +1
Overview Job Title : Sales Support Manager Location : Charles Hurst Belfast Usedirect Salary : £30,000 basic plus OTE up to £35,000 + company vehicle Hours : Monday - Friday 8 : 30am-5pm.No weekends Empl...Show moreLast updated: 4 days ago
Customer Support Administrator - Arrears (Hybrid)

Customer Support Administrator - Arrears (Hybrid)

Progressive Building SocietyBelfast, UK
Full-time
Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we ...Show moreLast updated: 5 days ago
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Housing & Customer Services Officer Closing Date : Friday, 28 February 2025

Housing & Customer Services Officer Closing Date : Friday, 28 February 2025

NIFHA - Northern Ireland Federation of Housing AssociationBelfast, Northern Ireland, United Kingdom
Full-time +1
Housing & Customer Services Officer.Housing & Customer Services Officer - Ark Housing.Ark Housing Association, based in Belfast, is a progressive Housing Association with ambitious plans for growth...Show moreLast updated: 19 hours ago
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Retail Support Manager

Retail Support Manager

NI HospiceBelfast, GB
£26,279.00–£28,122.00 yearly
Full-time +1
Northern Ireland Hospice is seeking an enthusiastic and proactive individual to join our team as a Retail Support Manager Northern Ireland Hospice is looking for a dedicated and resourceful individ...Show moreLast updated: 18 days ago
Senior Arrears Case Consultant

Senior Arrears Case Consultant

linkupBelfast, UK
Full-time
What is the opportunity Front line staff are a vital touch point for identifying, recording and responding to customers who are in arrears or facing financial difficulty. The role will involve commu...Show moreLast updated: 5 days ago
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Income Recovery Officer

Income Recovery Officer

Clanmil HousingBelfast, GB
£30,758.00–£34,701.00 yearly
Temporary
At Clanmil, we believe that housing is about people.We have way in the last 40+ years, with almost 5,900 properties and are ambitious to continue to grow and provide great homes.Can you help us do ...Show moreLast updated: 5 days ago
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Accounts Payable Manager

Accounts Payable Manager

HaysBelfast, Northern Ireland, United Kingdom
£35,000.00 yearly
Full-time +1
Job Title : Accounts Payable Manager.Our client is a highly reputable letting agency dedicated to providing top-notch services to our clients. They are looking for a skilled and motivated Accounts Pa...Show moreLast updated: 10 days ago
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Accounts Payable Manager

Accounts Payable Manager

HAYSBelfast, Northern Ireland, United Kingdom
£35,000.00 yearly
Full-time +1
Account Payable Manager, AP, Purchase Ledger.Job Title : Accounts Payable ManagerLocation : Belfast, Northern IrelandSalary : Up to £35,000 per annumJob Type : Full-Time, Permanent.Our client is a highly r...Show moreLast updated: 12 days ago
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Senior Arrears Case Consultant

Senior Arrears Case Consultant

Bank Of IrelandBelfast, GB
17 days ago
Job description

What is the opportunity Front line staff are a vital touch point for identifying, recording and responding to customers who are in arrears or facing financial difficulty. The role will involve communicating with customer to understand their financial circumstances and make appropriate decisions that support our customers and limit losses to the Bank. This will be achieved by fully understanding the individual needs of customers and where necessary using negotiating and influencing skills to agree a sustainable strategy. Appropriate signposting of customers to agencies that can provide further support (eg. External agencies and debt advice organisations) when customers are in financial difficulty, experiencing vulnerability or require further help to make decisions regarding their mortgage or financial affairs is also key. Where support has been agreed the role holder will monitor ongoing arrangements to ensure they accurately reflect customer's current financial circumstances and assist customers with debt management tools where appropriate. In this role you will : Contacting customers to understand their financial circumstances and make appropriate decisions that support our customers and limit losses to the Bank. Handling own caseloads and those of others and ensuring actions are in line with the required regulatory framework, policies and procedures. Using negotiating and influencing skills to agree a sustainable strategy or make recommendations to a higher mandate holder where required. Chairing and leading calls between key stakeholders to discuss individual cases and agree appropriate forbearance to address the immediate customer needs. This may be with the leadership team, complaints, special circumstance forum or others. Be a subject matter authority for more complex cases including (but not limited to) Legal Referrals, Repossessions, Voluntary Termination, Voluntary Surrender, Crushwatch, Insurance write offs, Breach of contract. Responsible for "on the job" training within the team and wider C&R function A point of escalation within the team. Signposting customers to agencies that can provide further support (eg. external agencies and debt advice organisations) when customers are in financial difficulty, experiencing vulnerability or require further help to make decisions regarding their mortgage or financial affairs. Monitoring ongoing arrangements to ensure they accurately reflect customer's current financial circumstances and assist customers with debt management tools where appropriate. Understanding and acting within the conduct framework ensuring that all customers are treated fairly. Identifying customer vulnerabilities and ensuring that these are dealt with sensitively. Updating system records to ensure that all activity is recorded accurately. Handling mailbox enquiries from internal and external customers. Liaising with 3rd parties suppliers and parties including site visits, if required. Takes ownership of issues that are observed and follow up to close gaps. What will make you stand out? Experience within a hire purchase / car finance Financial Services Industry. Confirmed experience in a lending or debt recovery management function. Able to demonstrate attention to detail and focus on delivering quality outcomes for customers. Essential Qualifications There are no minimum educational requirements for this role. More about the team The Northridge collections and recoveries department is responsible for managing all UK customers who are experiencing financial or repayment difficulties. This may be because of a change in their circumstances leading to arrears on the account or due to a breach of contract, such as non-payment of a matured loan. We deliver responsible debt management throughout the customer lifecycle, balancing commercial risk with the delivery of fair & sustainable customer outcomes. We attempt to proactively engage with our customers to help us to gain a full understanding of their financial situation, and we will take into account their individual circumstances while working with them to tailor a strategy that suits their needs. We utilise a range of hardship tools and forbearance options which can help customers through difficult periods or provide solutions which enable repayment of loans past maturity. We deal sympathetically and positively with any cases where a customer is in financial difficulty, and we are informed that they have potential vulnerability. Their vulnerability may affect their ability to deal with financial matters or mean that they will experience difficulty in being contacted by our usual communications channels. We will work with the customer to minimise the risk of detriment whilst working towards an outcome which is appropriate to the customers individual needs and circumstances. Having to adhere to strict Regulatory requirements laid down by the Financial Conduct Authority means that we have to strike a balance between helping the customer where there is a chance of recovery, and identifying an exit strategy when the loan is unsustainable in the long term. Why work with us The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 26 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Self Accountable - Self Agile - Self One Group, one team - Self Amplify Capability - Self Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact .