Dutch billing customer service representative Jobs in Belfast

Customer Service Representative- Rorys Travel Club Belfast office, Monday-Friday 9am-5pm £24k- £27k Are you passionate about travel and love delivering exceptional customer service? We are delighted to be partnering again with our valued client Rorys Travel Club, as they look to appoint a Customer Service Representative to join their dynamic team. This is more than just a job- its a chance to be part of a fast-growing travel community, helping members plan unforgettable experiences while ensuring they receive top-notch support. If you thrive in a fast-paced, customer-focused environment, this role is for you. What Youll Be Doing : Engage with customers handle a high volume of inbound and outbound emails / calls, providing prompt and professional assistance. Manage customer interactions keep accurate records of trips, events, bookings, and member interactions. Build relationships foster trust and loyalty with customers through open and engaging communication. Problem-solving address customer inquiries, handle complaints, process orders, cancellations, and refunds, ensuring quick resolutions. Database management maintain an organised customer database and assist with processing sales targets. Sales & service excellence meet personal and team goals, ensuring an outstanding customer experience. Collaborate work closely with your travel partners and office team to streamline processes and enhance service. Follow best practices adhere to company policies and deliver accurate, complete information using the right tools. What Youll Have : Excellent communication & interpersonal skills. Previous customer service experience. Ability to work in a fast-paced environment and multi-task efficiently. Strong attention to detail & organisational skills. Proficiency in Microsoft Office & email management. Reliable, punctual, and a team player with a strong work ethic. Why Join Rorys Travel Club? Be part of a fun, energetic travel community. Opportunities for growth & development. Work in an industry thats all about adventure. If youre ready to bring your enthusiasm, problem-solving skills, and customer-first attitude- wed love to hear from you! Contact me (Charlene) on for a confidential chat or email or click Apply and Ill be in touch.? Skills : Customer Support Relationship Building Database Management