Front of House Professional (4 / 5 days per week)

Primary Duties

The Front of house duties involve providing excellent customer service, managing the reception area, and supporting the smooth operation of the salon.

• Customer Service
• Greeting clients warmly as they arrive
• Checking clients in and out for appointments
• Answering phone calls and responding to emails or messages
• Handling client queries and complaints professionally
• Offering refreshments to clients
• Appointment Management
• Booking, rescheduling, and cancelling appointments
• Managing the salon’s booking system / software
• Sending reminders or confirmations for upcoming appointments
• Administrative Tasks
• Taking payments and handling cash / card transactions
• Keeping accurate client records and updating them as needed
• Managing inventory for retail and salon supplies
• Preparing daily sales reports or end-of-day cashing up
• Reception Area Management
• Keeping the front desk and waiting area clean and organized
• Managing the display of retail products
• Team Support
• Communicating client needs or changes to Therapists
• Assisting with retail upselling or product recommendations
• Coordinating with salon management on daily operations

Requirements

Benefits