SMB Merchant Servicing Leader

Description

Key Responsibilities :

Team Development :  Cultivate, guide, and empower into a responsive team that meets key performance indicators. Ensure Leaders regularly communicate and review individual and team performance metrics, quality standards, and attendance.

Collaboration and Innovation :  Partner with peers to share best practices, identify emerging trends, and contribute to processes that enhance workflow efficiency. Commitment to achieving departmental objectives.

Project Involvement :  Engage in special projects as assigned and fulfill additional duties as required.

Effective Communication :  Attend product meetings, offering insightful and timely feedback that enhances our service approach.

Support Initiatives :  Engage in needs-based initiatives through active involvement in meetings, training sessions, and coaching of Team Leaders.

Preferred Qualifications :

Strong organizational, communication, and interpersonal skills.

Competence in driving results through clear vision and strategic direction.

Proficient in prioritizing activities, identifying urgent needs, and delegating tasks to ensure timely achievement of goals.

Eagerness to learn and adapt to new software and technologies.

Familiarity with external systems, internet applications, and CRM tools (such as Microsoft Office Suite).

Capability to interpret and utilize both quantitative and qualitative management reports.

Knowledge of Financial Operations and Customer Support processes.

Core Competencies : Customer Orientation

Integrity and Ethical Considerations

Active Listening Skills

Employee Coaching, Development, and Retention

Commitment to Diversity and Inclusion

Effective Time Management

Business Insight

Recruitment and Onboarding Proficiency

Results-Driven Mindset

Adherence to Shared Values and Ethics

Change Management Expertise

Job Requirements :

Bachelor’s Degree in a relevant field preferred.

Preferred Qualification :

Subsidiary :

PayPal

Travel Percent :

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits :

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit .

Who We Are :

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Belonging at PayPal :

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.