Talent.com
This job offer is not available in your country.
IT Unified Comms Technician

IT Unified Comms Technician

KPMG IrelandDublin, Ireland
3 days ago
Job description

When you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential.

We are known as an organisation who want you to come as you are and do work that truly matters. Joining KPMG Ireland is an opportunity to enhance your career, not only in the work that you enjoy doing, but equally through the global connections that you make, the lifelong learning that you can accomplish and the chance to make your mark.

Are you our next IT Unified Comms Technician?

Location : Dublin, on site

Grade : Assistant

Contract Type : Perm

The successful candidate will be seen as a & UC team, who has a minimum of 5 years' experience working in a fast-paced environment with excellent communication and problem-solving skills, and the ability to work under pressure and confidence interacting with senior members of the firm.

The UC Team primarily operate out of our main offices in the IFSC and Stokes Place, however there will be a requirement to work outside normal working hours and attend regional offices in Cork, Galway and Belfast to complete system upgrades and support KPMG events

A snapshot of your peer group :

Meeting Room Technology :

  • Monitoring & Administration of all meeting room technology
  • Commissioning of new room setups and technology testing
  • PM upgrades of existing meeting room tech
  • Administration of room booking solution
  • Video Conference / Audio Conference & Webinar Support
  • Digital Content Support

Telecoms Support :

  • Administration of the Mitel MX-ONE IP-based telephone system
  • Commissioning of MS Teams EV numbers within KPMG Offices

    • Mobile Support :

  • MS Intune administration and reporting
  • iPhone refresh
  • Mobile Data Management
  • Asset Management

    • Your responsibilities and achievements will evolve as you enhance your career with us. Here is what you can initially expect :

  • Ensure proper tracking of equipment and software.
  • Creating and maintaining design, testing and implementation documentation.
  • Ensure all meeting room equipment is up to date and fully meets the needs of the firm's critical interoperability requirements.
  • Provide 2nd / 3rd level support to the IT Service Desk and ensure all incidents are properly logged and updated with sufficient detail for escalation.
  • Receive, log, distribute and follow up on all incidents escalated within IT. Troubleshoot these calls to a satisfactory resolution.
  • Document or update processes with the aim of optimising the service provided.
  • Maintain inventory of hardware including laptops, desktops and mobile phones.
  • Administration and support of the telephone and voicemail systems.
  • Support and maintain existing voice and data structured cabling.
  • Administration and support of the mobile device fleet (iPhones and iPads).
  • Liaise with 3rd party suppliers in relation to UC and hardware issues.

    • Your team :

    The Unified Comms Technician will be a member of the KPMG Ireland IT organisation and will be responsible for assisting in the design, implementation and support of unified communication and collaboration solutions across the firm's Irish offices.

    Discover How KPMG Can Enrich Your Life Beyond Your Career

    Benefits Tailored for You

    At KPMG, we understand that life is multifaceted. That's why we offer a flexible benefits package designed to support your unique lifestyle. Our benefits include :

  • Discounted Health Insurance : Prioritise your well-being with our health insurance options.
  • Additional Annual Leave : Purchase extra leave to spend more time with friends and family or to travel.
  • Enhanced Family Leave : Enjoy more time with your family with our generous leave options.
  • Emergency Childcare Cover : For times when your regular childcare plans fall through
  • Social Events : Connect and network with colleagues through our engaging social events.
  • Early Finish Fridays : Start your weekends early on bank holidays and during the summer.
  • Relocation Assistance : Smooth your transition if you're moving to Ireland.
  • Learning & Development : Access our extensive supports, including LinkedIn Learning, to grow your skills.

    • We also offer a variety of flexible working options to help you balance your professional and personal life.

    Career Progression with Continuous Support

    From the moment you join KPMG, you'll receive dedicated support from your performance manager to enhance your skills. Our award-winning Business School provides continuous learning opportunities to deepen your expertise.

    We stand out as the only Big Four firm to announce promotions four times a year, offering you frequent opportunities for career advancement.

    Commitment to Inclusion & Diversity

    Inclusion, diversity, and equity are at the heart of KPMG. We celebrate diverse backgrounds, experiences, and perspectives, and we're committed to fostering an inclusive and equitable environment at every level. Our goal is to attract and retain the best talent by building a culture where everyone can achieve their potential. Learn more about our commitment here -

    Ready to Join Us?

    If you meet most of the criteria, we encourage you to apply by submitting your CV. KPMG is an equal opportunities employer, welcoming applications from people of all backgrounds. We are happy to provide reasonable accommodations during the recruitment process if needed.

    For any specific queries about the role, please contact Niamh McRory

    For a glimpse into life at KPMG, follow #ExperienceKPMG on LinkedIn, Instagram, TikTok, and X.

    LI-NMR

    Please note that agency assistance is not required for this position.

    By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to KPMG as part of the application process may be retained by us for up to 18 months from the date of your application and you hereby agree to that. If you do not wish your details to be stored on our recruitment database, please email stating this and we will ensure that such information is not stored other than for the purposes of this application.

    Create a job alert for this search

    Technician • Dublin, Ireland