Sr Speciliast Enterprise Servicing

Responsibilities

• Provide general (, account configuration and transaction inquiries) and case (, appeals request) account service
• Educate merchant on product and account operations best practice (, help answer specific product questions directly or by connecting to SMEs,
• Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction
• Addresspliance, risk, and regulatory documentation tasks (, PCI DSSpliance)
• Resolve merchant disputes / adjudications, including process documentation andmunication
• Monitor and be ultimately accountable for customer servicepletion on lowerplexity servicing intents
• Drive issue resolution for highplexity intents in partnership with specialist teams, Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering.
• Manage case reviews, provide account support and configuration, handlepliance and risk documentation

Qualifications :

Preferred Qualification :

Subsidiary :

PayPal

Travel Percent :

Certificates or Equivalent (Required)

English, Spanish

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits :

At PayPal, we'remitted to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit / / paypalbenefits.

Who We Are :

Click Here to learn more about our culture andmunity.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable amodations for qualified individuals with disabilities. If you are unable to submit an application because of ipatible assistive technology or a disability, please contact us at talentamodations@paypal.

Belonging at PayPal :

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, andmunities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talentmunity.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. Job ID R0126476