Customer Success Specialist

My client a leading Saas company, seek to hire a Customer Success Manager. This role will suit someone coming from a technical or a SaaS customer account / service background. Responsibilities On-boarding new clients. Ensuring a smooth on-boarding process. Reviewing product usage. Decreasing customer churn. Provide feedback on how to be use the software. Customer communications. Identify up-selling opportunities. Requirements 2 years experienced in technical or a SaaS customer account / service role. Skills : Customer Support Onboarding customer success account management