Credit Official

Your new company

One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a

Credit Official in Dublin

Your new role

This is a telephony-based role, where the successful candidate will assist our SME customers who are in financial difficulty. The SME arrears team proactively contact customers in relation to account arrears and find the most appropriate solutions for our customers. We will provide extensive training to equip you with the right tools to successfully complete the role.

• You 'll get accounts to work, to review some accounts to see if we should issue pre demands agreements that were made to clear arrears, if they've so you're kind of looking into, we call them our queues.
• work sort of review an individual accounts.
• Your following the procedures in order to close out their banking facilities with AIB really and move it on to recovery.

What you'll need to succeed

APA(Loans and Regulations) / QFA(any one of them qualification is mandatory)

Excellent customer engagement and negotiation skills

Previous experience engaging with customers over the telephone

Previous roles in a financial institution is desirable

Credit assessment experience would be an advantage

What you'll get in return

You are in ready position on the phone expecting some calls. Those calls can range, you know, from someone just looking to make a payment, someone looking to agree to some plan, to clear the arrears or someone to look looking to restructure or refinance their FAC.

you're making that judgment call, and then once the judgement call is made.