City Education Group
About us
City Education Group (CEG) has an established record of delivering high quality learning experiences to students, enabling the achievement of educational and career goals across a broad spectrum of subjects. We are comprised of four distinct colleges across the educational spectrum, from second level through third level, professional and QQI courses, to CPD and English language teaching. For over ten years, CEG has been at the forefront of providing a diverse array of comprehensive training and educational programmes across various innovative delivery methodologies. With a steadfast commitment to excellence, CEG's offerings encompass a rich variety of courses designed to cater to a broad range of students.
CEG is now seeking a suitable candidate to join our team as a Student Support Officer. The role of the Student Support Officer (SSO) is to enhance the students' overall academic and personal experiences. The role is focused on providing assistance and guidance to students to help them navigate both academic challenges and personal issues. The Student Support Officer should be dedicated to ensuring that students have the resources and guidance they need to succeed academically and personally, playing an integral role in supporting student well-being and fostering a positive and inclusive campus environment.
This role involves flexible hours including out of office hours. Ideally working hours are 11-7 but is adaptable dependent upon the candidate.
Key Responsibilities
Facilitation of Student representation :
- Coordinating student representative elections.
- Providing training to student representatives.
- Collating and disseminating feedback to appropriate stakeholders.
Personal and Emotional Support :
Assisting Students in a nonjudgmental manner and ensuring confidentiality, to students dealing with personal or emotional challenges, such as stress, anxiety, or homesickness.Referring students to counselling services or mental health resources when necessary.Providing guidance on managing personal issues, balancing studies, and maintaining well-being.Wellness and Health Services :
Promoting student health and wellness programs, such as exercise, nutrition, and mental health resources including digital campaigns.Helping students access health services or medical assistance if needed.Diversity, Equity and Inclusion :
Providing support to students from diverse backgrounds, ensuring they feel welcome and included in the academic community.Promotion of cultural diversity and acceptance across CEG.Addressing issues related to discrimination, bullying, or harassment, and advocating for student rights.Disability Support
Act as the first point of contact for students with disabilities, offering guidance and support throughout their academic journey.Assist students in disclosing disabilities and accessing available support services.Work with internal teams to ensure the implementation of reasonable adjustments and accommodations.Support the creation and distribution of accessible learning materials in collaboration with course teams.Liaison with Other Services :
Collaborating with other departments and services on campus, such as housing, academic advisors, IT and student organizations, to ensure students have access to all available resources.Providing Orientation Workshops and Career Guidance :
Organizing and facilitating student orientation programs to help new students adjust to university life.Offering workshops and individual support on career guidance and planning.Candidate Profile
Bachelor’s degree; in education, psychology, social work, or related field is desired but not required1-3 years' experience in student services, academic advising, or support roles within a college or university.Any relevant certifications would be an advantage eg : first aid, mental health support or wellness & wellbeing.Experience in multicultural or international student support is highly desirable.Strong communication skills; able to build rapport with a diverse student group, academic staff and external support agencies.Empathetic and student focused.Ability to demonstrate effectiveness and problem-solving skills.Strong interpersonal skills, with a proven ability to build successful collaborative working relationships with colleagues and stakeholders.High level of IT and digital proficiency.Dedication to customer services.What We Offer :
Competitive salary package (commensurate with experience).Comprehensive training and professional development opportunities.A dynamic and supportive work environment in a growing education group.Career advancement pathways within the expanding education sector.A collaborative and forward-thinking leadership team dedicated to excellence and innovation.Line Management
The successful candidate will report on a day-to-day basis to the Chief Executive and the Academic Board.