Service Analyst

About the Role

As an IT Service Analyst, you will be at the forefront of the business, helping resolve IT queries and serving as a point of contact.

You will provide technical support to colleagues, monitor ticket queues, adhere to Service KPIs, and ensure compliance with departmental processes. Responsibilities : Use Service Desk solutions to log and resolve customer callsManage incidents including triage, resolution, and documentationAnswer business IT queries via Teams and phoneUpdate knowledge base with relevant resolution informationProvide on-site and remote support to customersTroubleshoot hardware and software issuesInstall and configure end-user computing devicesEnsure knowledge and compliance with IT SLAsMonitor the health of essential systemsEscalate incidents to IT Service Analysts and other teams As a valued colleague within Beauparc IT Service Management, you will have opportunities for training, internal career progression, and collaboration with technology and data colleagues across the IT function.

We operate a hybrid work model : 3 days in the office and 2 days remote, with flexibility for family and study commitments. About Us

Join us on the journey… Beauparc has grown over 30 years into a group of nearly 3000 people, sharing a vision centered on safety, wellbeing, innovation, and sustainability.

We are committed to responsible resource management, customer satisfaction, and environmental practices.

Our success depends on talented, passionate, and dedicated people who challenge each other for better outcomes. Take the first step today and join us on the journey… Beauparc is committed to attracting and retaining a diverse workforce that reflects the communities we serve.

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