Senior It Field Engineer

Department : Managed Services

Reports to : Service Desk Manager

General Summary :

The primary objective for a Unitec Senior IT Field Engineer is to provide our clients with expert advice based on the standard that we have set for client infrastructure, security and maintenance.

The goal is to achieve optimal performance through a detailed analysis of gaps in the client environment that could pose potential risks and implementing fixes for these key areas.

This requires a proactive approach to finding and resolving issues and vulnerabilities in the client's environment.

Key Responsibilities

• Maintenance of critical Network Infrastructure

oFirewalls, Switches, Wireless Controller and Access Points

oServers (on-Premise and Cloud)

oPBX

oNAS and Cloud Storage

oBackup Solutions

oMDM Solutions

oEndpoint Security

oUPS

oHyper-V / VMware

oFirewalls, Switches, Wireless Controller and Access Points

Firewall Policies and Security Profiles

MFA for VPN

ACL's configured on Switches, Port Configuration and Vlan Segregation

Core routing, EIGRP

SD-WAN, IPsec VPN

Wireless Configuration and Authentication (WPA and RADIUS)

oServers (on-Premise and Cloud)

Patching

Administrative Users

Remote Access

AD Review, Accounts (Disabled users), Forest Function Levels, AD Services.

oNAS and Cloud Storage

oEndpoint Security

AV Definitions and Updates

Unwanted Applications – Torrenting, Games, additional PUA

oModern Workplace (M365 Policies and Configuration)

oEmail Security

oDevice patching and compliance

oAbility to document the site in great detail (using a pre-configured template) :

All critical information relating to client sites need to be documented, this ensures that

any engineer can review the document and have an immediate knowledge benchmark

for the technology used at an individual site

oUpdating of site KB's and processes :

3rd Party Applications and operational processes for sites that are non-standard such as ticket requests for users to have VPN Access for specific applications, Vendor Access, Resolving issues for a specific Application on-site.

oUpdating of Passwords and Configurations in ITGlue

All passwords should be up to date and any site configuration should be updates

as / when a change occurs, we should also remove legacy data or label it for ease of

reference.

oRegularly update site photos (If / When changes are implemented)

oProvide Site updates and report back to Service Desk Manager, Account Manager and Client

Engineers are required to highlight concerns or issues on-site to the Account Manager

and SDM to ensure this is raised with the client.

Make recommendations based on in-depth review and analysis of the site and all

related infrastructure, processes and potential issues.

oLiaise with company contact on urgent changes or implementations

Firewall upgrades

Server maintenance

Cable Cleanup, Network cabling

Planned Downtime

Key Competencies :

Preferred Certifications :

Package

J-18808-Ljbffr