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Senior It Field Engineer

Senior It Field Engineer

Unitec It SolutionsIreland
6 hours ago
Job description

Department : Managed Services

Reports to : Service Desk Manager

General Summary :

The primary objective for a Unitec Senior IT Field Engineer is to provide our clients with expert advice based on the standard that we have set for client infrastructure, security and maintenance.

The goal is to achieve optimal performance through a detailed analysis of gaps in the client environment that could pose potential risks and implementing fixes for these key areas.

This requires a proactive approach to finding and resolving issues and vulnerabilities in the client's environment.

Key Responsibilities

  • Maintenance of critical Network Infrastructure

oFirewalls, Switches, Wireless Controller and Access Points

oServers (on-Premise and Cloud)

oPBX

oNAS and Cloud Storage

oBackup Solutions

oMDM Solutions

oEndpoint Security

oUPS

oHyper-V / VMware

  • Security Review
  • oFirewalls, Switches, Wireless Controller and Access Points

    Firewall Policies and Security Profiles

    MFA for VPN

    ACL's configured on Switches, Port Configuration and Vlan Segregation

    Core routing, EIGRP

    SD-WAN, IPsec VPN

    Wireless Configuration and Authentication (WPA and RADIUS)

    oServers (on-Premise and Cloud)

    Patching

    Administrative Users

    Remote Access

    AD Review, Accounts (Disabled users), Forest Function Levels, AD Services.

    oNAS and Cloud Storage

    oEndpoint Security

    AV Definitions and Updates

    Unwanted Applications – Torrenting, Games, additional PUA

    oModern Workplace (M365 Policies and Configuration)

    oEmail Security

    oDevice patching and compliance

  • Site Administration
  • oAbility to document the site in great detail (using a pre-configured template) :

    All critical information relating to client sites need to be documented, this ensures that

    any engineer can review the document and have an immediate knowledge benchmark

    for the technology used at an individual site

    oUpdating of site KB's and processes :

    3rd Party Applications and operational processes for sites that are non-standard such as ticket requests for users to have VPN Access for specific applications, Vendor Access, Resolving issues for a specific Application on-site.

    oUpdating of Passwords and Configurations in ITGlue

    All passwords should be up to date and any site configuration should be updates

    as / when a change occurs, we should also remove legacy data or label it for ease of

    reference.

    oRegularly update site photos (If / When changes are implemented)

    oProvide Site updates and report back to Service Desk Manager, Account Manager and Client

    Engineers are required to highlight concerns or issues on-site to the Account Manager

    and SDM to ensure this is raised with the client.

    Make recommendations based on in-depth review and analysis of the site and all

    related infrastructure, processes and potential issues.

    oLiaise with company contact on urgent changes or implementations

    Firewall upgrades

    Server maintenance

    Cable Cleanup, Network cabling

    Planned Downtime

    Key Competencies :

  • Operational knowledge of servers, switches, firewalls and Cloud solutions
  • Operational knowledge of IT applications, processes, software, and equipment
  • Strong organizational and client service skills
  • Skill in planning and preparing written communications
  • Ability to work in a team and communicate effectively with clients
  • Service awareness of all key IT services for which support is being provided
  • Understanding of support tools, techniques, and how our technology stack is used to provide IT Services
  • Preferred Certifications :

  • FortiGate NSE 4 / FCP (Minimum level – with 4 years working experience)
  • CISCO CCNA (Minimum level - with 2 years working experience)
  • Microsoft Azure (1 to 2 years active working experience)
  • Microsoft Intune (1 to 2 years active working experience)
  • Windows Server (Must be well versed in active directory and AD related services)
  • Virtualisation (2 to 3 years active working experience with Hyper V and VMWARE)
  • Backup solutions (Must be well versed in Datto or equivalent solution)
  • MCSE (Optional but will be advantageous)
  • Cyber security certifications advantageous
  • Knowledge of ConnectWise ticketing system will be an advantage
  • Package

  • Company Vehicle (Fuel card included)
  • Company Laptop
  • Company Mobile Phone
  • Development program and training
  • Benefit in Kind
  • Salary 40 – 50k per annum
  • Annual leave - 20 days per annum
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