Customs Office Supervisor

Reporting to : Customs Compliance Manager and / or approved company designate. Main Location : Ballyboughal, but the post-holder may be required to visit other sites as required for the performance of their role. Normal Hours : 10am-7pm Monday to Friday and beyond where business needs dictate. Flexibility is required during operational hours. Role Overview : The Customs Office Supervisor will work as part of a large custom clearance department and help it develop and grow. Support the team complete over 100,000 declarations per annum, utilising a combination of customs clearance knowledge and people management skills, ensuring an efficient flow in a fast-paced environment. The key function of this role is to support and guide the Dublin based, centralised customs team and regional operational teams to ensure they are effective, efficient, and compliant. Monitor volumes, ensure resources are efficiently allocated, proactively plan for operational issues and act as a point of escalation for customs challenges. Main Duties and Responsibilities : Supervise and support the Data Entry team on daily tasks, activities, and queries. Act as point of escalation for issues within the department. Onboarding and training of new staff. Delegate declaration assignment in timely and fair manner to meet business timelines. Review processes and procedures to maximise efficiency and eliminate duplication. Design, document and implement new processes. Manage and implement customer authorisations ensuring correct clearance procedures are followed. Ensure company processes and procedures are adhered to. Identify new process flows and methods of working to enhance processes, team, and business performance. Develop intimate knowledge of specific customer requirements to ensure effective and efficient delivery of tasks. Support the Clearance Manager in the delegation of daily tasks, fairly and equally amongst team members. Ensure accurate input of Customs data into management system. Actively participate in team performance reviews, providing constructive feedback. Liaising and collaborating with operational teams to ensure correct information available in a timely manner. Gather data from customers to ensure compliance with Customs procedures. Provide constructive feedback and coaching to team members with support from Clearance Manager. Attend meetings and scheduled training. Generate customs reports and ad hoc reports. Support the team in carrying out daily tasks and provide cover as necessary. Skills Requirements : Experience of Customs procedures and requirements is essential. Previous experience in a Supervisory role. Strong interpersonal skills with ability to manage an improve team performance. Methodical with excellent attention to detail. Ability to work in a fast-paced environment and meet deadlines. Ability to prioritise tasks and delegate workload. Proactive and responsible, taking personal ownership of tasks and solutions. Strong verbal and written communication skills essential. Flexible and adaptable. Additional Requirements : In addition to the duties and responsibilities listed, the postholder may be required to perform other duties assigned by the Accounting Manager / CEO from time to time. Subject to adequate experience and / or training. To participate in the annual performance appraisal and objective setting scheme. To work in accordance with all company policies including Health and Safety, Employment, Staff, Quality and Environmental. It is important that during the employment with the Company and any time thereafter, that any information relating to the affairs of the Company is treated with the highest level of confidentiality. To have detailed knowledge of and apply the Companys Business Plan in all aspects of development. Skills : Customs Supervisor Transport Logistics Compliance Benefits : 25 Days Annual Leave Pension scheme Bonus Scheme Training and Development Employee Assistance Programme Death in Benefit