Customer Support Agent - Italian

Responsibilities

• Develop deep knowledge within aplex product group.
• Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.
• Own tasks end-to-end until they are assigned to specialist.
• Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to aplish the advertisers desired oue.
• Strong interpersonal skills tomunicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
• Partner with product support group specialists to determine solutions to advertising bugs and product confusion
• Facilitate a high-end customer experience related to support for advertising bugs
• Mentor team members and own product support areas..

For internal applicants, the type of contract will remain unchanged.

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About Accenture

Accenture is a global professional servicespany with leading capabilities in digital, cloud and unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners andmunities. Visit us at accenture

LI-EU

Basic Qualifications :

Professional Skills

About Accenture

We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders,munities, and each believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.

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Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Job ID R00274707