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Accommodation Supervisor (Maternity Cover)

Ashford Castle (Cong, County Mayo)County Mayo, Ireland

30+ days ago

Job description

We are recruiting for an Accommodation Supervisor (Maternity Cover) to assist the team in maintaining the high standards of cleanliness, in line with the Forbes Five Star standards and

The Red Carnation Hotels standards, in all rooms and public areas.

Who are we?

In choosing to join Ashford Castle, you become part of a

significant piece of history, both of Ireland and the Red Carnation Hotel

Collection. Through the grand stone gates, a royal adventure begins. This

remarkable 800-year-old castle, widely recognised as Ireland’s top hotel

destination and once home to the Guinness family, is exceptional in every

sense. Discover exquisite interiors, delicious cuisine, a wealth of unique

activities and a state-of-the-art spa. The extraordinary characters of the

castle passionately care about each and every guest experience. Ashford Castle,

voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure

World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021

and retained in 2024.

Key responsibilities of the Accommodation Supervisor (Maternity Cover) will include :

Supporting the Accommodation Manager in ensuring that each guest is provided with the highest levels of Housekeeping Service in accordance with the Forbes Five Star standards and The Red Carnation Hotels

standards

To be familiar with each day’s business regarding room occupancy, special requirements and VIP needs, ensuring that all Accommodation Staff are aware of the daily business and requirements

To ensure all staff is on duty as per their roster, monitoring work given to the team throughout the day to ensure tasks meet the defined standards. In the absence of the Executive Accommodation Manager, ensuring that there are adequate staffing levels to meet the daily business

To actively train all staff to the standards laid down in the SOP Manual and monitor their work performance, taking corrective action where necessary

To support the team in a hands-on capacity as required in ensuring rooms are cleaned to the defined standard

To provide the guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible

The ideal candidate for the Accommodation Supervisor (Maternity Cover) position should have :

Prior experience in a relevant position at a 4 or 5-star hotel.

Excellent organisational skills.

Strong communication skills.

Proven leadership skills to effectively manage a team.

Strong attention to detail.

Capacity to handle busy situations and manage workload efficiently.

Be enthusiastic and flexible (need to work 5 days over 7 day period, inclusive of some weekends and holidays).

Legally eligible to work in Ireland.

What's in it for you?

Professional, award winning training and

development opportunities

Discounted accommodation rates with Red

Carnation Hotel Collection

Annual Staff Appreciation Party and other

Employee Recognition Events

Discounted rates with many local

businesses and third party service providers (including Estate Activities)

Heavily subsidised accommodation (subject

to availability)

Free meals on duty

Complimentary dry cleaning of business

attire

Recommend friend and family bonus scheme

Two paid volunteering days each year

Holiday allowance increasing with length

of service up to 25 days

Hotel based recognition incentives

Free access to Employee Assistance

Programme

Join us in this incredible new opportunity!

We are an equal

opportunities employer. The successful candidate must also be legally eligible

to work in Ireland

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Accommodation Supervisor • County Mayo, Ireland