IT Support Engineer

PFH Technology Group is seeking an IT Field Service Engineer to join our collaborative working team in Dublin. Objective : Provide hands on end user support, administration, installation and issue resolution onsite for our clients. Contract : 6-month contract Location : Dublin / Meath / Louth Duties Include : Providing IT Support with third party vendors for software / hardware installations Troubleshoot and if required, referral of hardware faults to third parties Troubleshoot system problems, diagnose and solve software faults Ensure compatibility of computer hardware and peripherals, operating systems and applications Configure mobile devices & operating systems Identify issues and escalate as required. Troubleshoot basic network-related issues Liaison with local and national ICT teams Engagement with service providers (managed print, applications, etc) to co-ordinate successful system implementations. Perform site hardware assessments for system deployment Undertake necessary training appropriate to the role Other Coordinate activities to secure efficiency and compliance to procedures and processes Create and update records and databases as required Submit timely reports and prepare presentations / proposals as assigned Assist and interact with colleagues & project teams as requested Experience : Must have a minimum of 1 years' experience working in an IT Support environment Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing. Demonstrate good problem solving, analytical and decision-making skills Demonstrate evidence of production of quality deliverables Demonstrate understanding of Irish Healthcare system Business Competencies : Excellent written and oral communication skills Excellent teamwork and interpersonal skills. Proven ability to organise work with an organized manner Self-starter with a willingness to take responsibility The ability to interact with key stakeholders in a professional manner Education : Third Level Education Qualification is preferable Professional certificates such as Microsoft is preferable PFH Technology, owned by Ricoh - a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway. Skills : Hardware Windows 11 Warranty