Senior Solutions Consultant

Job Description

Job Description

The Senior Solutions Consultant is responsible for all technical, solution and competitive aspects of the Zendesk sales cycle. SCs must be both sales focused and technically savvy. They must be successful in selling to enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution.

The SC will work, in conjunction with Sales, Marketing, Product Managers and other members of the cross-functional team to provide the technical bridge between our Sales team and their prospects.

The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtually.

Requirements

5+ years’ Presales experience

Understanding of how AI is impacting the customer service business, as well as knowledge of AI Technologies such as LLMs and ChatGPT

Knowledgeable of web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications

Experience mapping RFI / RFP requirements to software solutions

Excellent interpersonal, communication, persuasion, presentation and writing skills

Experience scoping, managing and executing customer pilots and Proof of Concepts

Knowledge of SaaS Business applications

Knowledge of one or more of the following

Customer Service Software

AI, Automation and Bots

ITSM

Data warehousing

Business intelligence

Workforce Management

Integration & middleware

Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution

Outstanding solution scoping abilities, using our existing solution and influencing new product development

Bachelor’s degree or equivalent experience is a must; graduate degree is a plus

Must be willing to travel

Obvious passion and people skills and an ability to work independently on multiple projects

Desired Skills

Previous consulting experience implementing enterprise class software solutions

Domain expertise in specific industries

Knowledge of CCaaS and peripheral technologies

Experience in facilitating Design Based Thinking sessions

Ability to develop reference architecture in support of client solution

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.