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Client Services Manager

Client Services Manager

Samsic FacilityDublin, County Dublin, IE
16 hours ago
Job type
  • Quick Apply
Job description

The Role

Job Title :   Client Service Manager

Reports to :   Strategic Account Manager

Contract Type :  Maternity Cover (Potential for Permanent Position)

Hours :  Full-time, 40 hours per week (Flexible)

Location :   Dublin 15

Overall Responsibility

Samsic Facility Ireland is looking for a motivated Client Service Manager to lead and support a team of Area Managers, ensuring top-quality service delivery across multiple client sites. The role focuses on maintaining strong client relationships, fostering team performance, and supporting business growth.

Key Responsibilities

Team Management :

  • Lead and support Area Managers and Supervisors.
  • Oversee recruitment, training, and performance reviews.
  • Ensure service standards through audits and system tracking.

Client Management :

  • Build and maintain strong client relationships.
  • Address service issues and ensure contract requirements are met.
  • Participate in audits and client meetings.

    • Health & Safety Compliance :

  • Promote and oversee health and safety standards on client sites.

    • Internal Collaboration :

  • Work closely with internal teams to resolve issues quickly.

    • Business Support :

  • Support pricing reviews, service expansions, and payroll queries.
  • Assist in TUPE processes and employee relations when needed.

    • Key Requirements

  • Minimum 2 years of experience in service or contract cleaning industries.
  • At least 2 years of team management experience.
  • Full, clean driver's license.
  • Eligibility to work full-time in Ireland with flexible hours.

    • Preferred Skills

  • Strong leadership and problem-solving skills.
  • Ability to multitask and prioritize effectively.
  • Customer-focused with excellent relationship management.
  • Experience with KPIs, SLAs, and compliance audits.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint).

    • Why Join Us?

  • Generous Leave : 23 days annual leave plus Good Friday
  • Balance Boost Days : Four company-designated 3 : 00pm finishes per year to support work-life balance and employee wellbeing
  • Bank Holiday Friday : 3 : 00pm early finishes on Fridays before long weekends
  • Wellbeing Culture : Supportive, team-focused environment with wellness and engagement initiatives
  • Development Opportunities : Access to training, system learning, and professional growth pathways

    • Inclusion Matters

    We're proud to be an equal opportunity employer. At Samsic Facility, we celebrate diversity and are committed to building an inclusive environment for everyone. If you need accommodations during the application or interview process, just let us know.

    Ready to take the next step?

    Apply now and build your career in a role that values your precision, supports your growth, and respects your life outside of work.

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    Service Manager • Dublin, County Dublin, IE