Receptionist

Job Description

Family-owned and operated, the Moran Group  is very proud of its high standards of product and service. We strive to exceed expectations by ensuring customers receive a superior experience delivered by our team of warm, friendly professionals who enjoy what they do.

We are looking for a Senior Receptionist to add to our team.

This role operates from the front line and will be an integral part of the hotel's professional, exceptional and standards.

About The Role

Key task will include :

Problem solving and dealing with the daily guest inquiries, requests, and expectation

Deliver exceptional customer care and guest service

To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.

To anticipate guests' needs whenever possible and to enhance quality service and guest satisfaction.

To carry out all departmental tasks, duties and checklists as established in the Standard Operation and Performance Manuals.

To comply with all hotel policies.

To maintain good liaisons and communications with management and all other departments, particularly Accommodation.

Other duties as required.

Qualifications :

Excellent spoken and written English

Minimum of 1-2 years previous Front Office experience in a 4

• property

Solid knowledge of Front Office Reception Procedures and systems

Highly organized

Excellent Microsoft office skills; Word and Excel.

A friendly positive can-do-attitude

Must be fluent in English both written and oral

Must have an excellent telephone manner

Be committed to delivering exceptional service

The perks

29 days of holiday including public holidays

Free meals on duty as well as breakfast to get you started and all-day tea and coffee

Free annual flu jab

Employee Assistance & Wellbeing program

Death in Service / Life Assurance

Pension Plan- Non-Contributory

Friends & Family rates

Great location with easy access to public transport

Save money with our Cycle to Work scheme and TaxSaver Scheme

Staff summer parties & Christmas parties

Skills Needed

Servicing, Hospitality

About The Company

OUR MISSION

Our mission is to create a portfolio of hospitality venues that reflect Moran Hospitality’s core family values. Each venue is designed to offer a personalised guest experience with exceptional service, a welcoming atmosphere, and a true representation of the city or region it serves.

Company Culture

OUR VALUES

We are guided by the values of Quality, Service, Fairness, Price, and Honesty. Our team members are at the heart of our success, and selecting the right people for the job is essential. At Red Cow Moran Hotel, we foster a supportive, fair, and enjoyable environment, where employees can build rewarding careers and grow both professionally and personally.

RED COW CAREERS

As an equal opportunities employer, Moran Group offers unmatched career and development opportunities. If you bring the right attitude and energy, you’ll find excellent opportunities for career progression. Here, you’ll thrive both as an individual and as part of a dynamic team. We also provide unique training programmes to support your growth, ensuring you are recognised and rewarded for your dedication.

Desired Criteria

Required Criteria

Closing Date Thursday 10th July, 2025