Front Office Duty Manager(
Job Number : HOT0BR3F)
Work Locations
Conrad DublinEarlsfort TerraceDublin2
WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND’s #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
The Conrad Dublin is a 5
- hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best 5
- luxury hotels in the country.
Benefits
Working for Hilton means you are joining an international company with more than 8100 hotels across the globe with countless benefits & career development opportunities such as :
Travel - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and FriendsTeam Member Gym – a dedicated team member gym with free access 7 days a weekBenefit – Discounted rates for Conrad Team members across a wide range of retailersDevelopment – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage MentorHolidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional daysMaternity & Paternity – Paid leave for those that qualifyOn shift – complimentary meals on dutyBenefits :
Working for Hilton means you are joining an international company with more than 6200 hotels across the globe and comes with numerous benefits, such as :
Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and FriendsTeam Member Gym – a dedicated team member gym with free access 7 days a weeBenekit – Discounted rates for Conrad Teams members across a wide range of High Street retailersDevelopment – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage MentorHolidays – 25 days holiday plus long service entitlement of 3 additional daysMaternity & Paternity – Paid leave for those that qualifyOn shift – complimentary meals on duty & uniforms providedBonus – up to 30% of salary if targets achievedHealth Insurance – part of exec Team Health insurance schemeThe Job Role :
Occupy the hotel lobby and other public areas, particularly at busy timesEngage Guests in conversation and provide general assistanceManage, record, and resolve promptly all Guest complaintsMeet and greet VIP Guests and major corporate clients upon arrivalCoordinate the services and special facilities provided to long-stay GuestsUnderstand all credit procedures and ensure they are appliedStay current with all hotel products, services, policies and emergency proceduresMonitor Guest satisfaction reports and implement actions to improve resultsHandle, record and follow through with management issues or emergencies that ariseConduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.The ideal candidate should be :
Previous supervisory experience in Front Office within the hotel / leisure / retail sectorGood knowledge of Health and Safety and security proceduresCalm, efficient and the ability to work well under pressureExcellent leadership skills and exceptional communication skillsA passion for delivering exceptional levels of guest servicePossess strong commercial acumen, with experience in increasing profitability in a tight market sectorExperience in managing budgets, revenue proposals and forecasting results in a similar sized propertyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Previous role as a senior supervisor or Duty Manager in a similar quality hotelA degree or diploma in Hotel Management or equivalentIn-depth knowledge of the hotel, leisure or service sectorSchedule
Full-timeBrand : Conrad Hotels & Resorts
Guest Services, Operations, and Front Office
