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Assistant Manager (Henry Street)

Assistant Manager (Henry Street)

VodafoneDublin 1, Ireland
3 days ago
Job description

Who you are :

  • Your role as Assistant Manager is to create a ‘best in class’ customer experience through a highly motivated and engaged team who demonstrate the Vodafone behaviours and customer obsession.
  • As an Assistant Manager, your role allows you to embrace the opportunity to work with and support the Store Manager in the day to day running of the store and build a high performing team.
  • You will be an inspiring leader and coach, motivating and energising your team to make every customer experience a truly exceptional one.
  • As an Assistant Manager you will be responsible for driving performance on the shop floor, coaching and developing the team to achieve and improve business KPI’s, store standards, compliance and customer experience measures.

Your next challenge :

Impact on the business : -

  • Support the Store Manager in achieving all sales KPI’s for your store.
  • Ensuring stores administration and compliance is updated at all times and in line with companyguidelines.
  • Achievement of all individual KPI’s set out by the business on a weekly, monthly and quarterly basis.
  • Customers, supplier and third parties
  • Achievement of customer experience score within your store, and ensure your store consistentlydeliver’s a ’best in class’ customer experience.
  • Be an escalation point for all customer complaints, ensuring these are dealt with promptly and in apositive manner to ensure that all aspects are resolved and or seen through to completion.
  • Be an ambassador for the Vodafone brand.

    • Leadership and Teamwork : -

  • To ensure the appearance of your store, self and team is of the highest standard.
  • Regular coaching of team members on all aspects of shop floor performance - experience and product knowledge.
  • To effectively manage and develop your Retail Consultants to create a high performing Team Management and accountability for store performance during period’s absence for the Store Manager.

    • Innovation and change : -

  • Look for ways to improve the way we do things and constructively feedback your ideas to the appropriate person or area of the business.

    • Knowledge and experience : -

  • Clear understanding of all Vodafone products and services, offers from the competition and ‘Why Vodafone’.
  • Detailed knowledge of the store operations manual to support the successful runningof your Store.

    • Communication : -

  • Ability to communicate effectively and positively with both customers and team.
  • Ensure all team members are up to date on key business updates, communications and propositions.
  • Support Store Manager in delivery of daily briefings and communicating intranet and cascade messages to the team.

    • You will also support on :

  • Ensure store is adhering to key compliance requirements in relation to store standards, Health &Safety, cash management, security and stock management, and take immediate action to address shortfalls.
  • Monitor daily store activity targets and measure against KPI requirements.
  • Resolve the majority of customer complaints onsite. Escalate to appropriate level in exceptionalcircumstances.
  • Demonstrate expert knowledge of Vodafone’s products, services and customer deals Handsets, data devices, broadband, network services and tariffs.
  • You will be required to get to know your store’s customer base as well as a good understanding ofyour local market.
  • Connection targets
  • Customer experience scores (NPS)
  • Accessory sales
  • Insurance and value added services

    • Who we are

  • We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good.
  • If we use it for the things that really matter, it can improve people's lives and the world around us.Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
  • Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do.
  • You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
  • If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.
  • Together we can.
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    Assistant Manager • Dublin 1, Ireland