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Senior Appliation Support Engineer

IRC - Irish Recruitment ConsultantsDublin, Ireland

30+ days ago

Job description

Description

Software company based in South Dublin looking to hire a Senior Application Support Engineer :

Salary - €50-55k + benefits

On-site - South Dublin (Hybrid after 6 month probationary period).

Evening shift, Monday - Friday 2pm-10.30pm.

Please note all applicants must have a European passport, Stamp 1G or Stamp 4, as sponsorship is not available at this time.

Responsibilities :

Provide timely application support and troubleshoot technical issues for customers.
Collaborate with DevOps team to analyze and address root causes of issues and improve processes.
Monitor application performance, proactively identifying and resolving potential issues.
Implement automation and enhance DevOps practices.
Document troubleshooting steps and share knowledge to promote continuous improvement.
Stay updated on industry trends related to application support and DevOps practices.

Your Profile :

Computer Science or Engineering degree.

Senior application support experience in Enterprise or SaaS companies, focusing on complex software troubleshooting and problem resolution, and ERP queries.

Proficient in DevOps practices, including CI / CD, automation, and infrastructure as code.

Experience with DevOps tools, particularly Terraform, Azure DevOps, and Azure Cloud.

Skilled in defining metrics, SLIs, SLOs, and utilizing them for rollbacks and disaster recovery.

Strong problem-solving abilities and expertise in Root Cause Analysis reporting.

Capable of managing multiple priorities, meeting tight deadlines, and working well under pressure.

Excellent communication and interpersonal skills, collaborating effectively with cross-functional teams and technical and non-technical stakeholders.

Proven record of process improvement and automation implementation.

Customer-centric mindset with a dedication to delivering exceptional support.

Relevant DevOps certifications or related credentials are advantageous.

Fluent in written and spoken English with eligibility to work in Ireland.

Guidant IRC is acting as an Employment Agency in relation to this vacancy.

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Support Engineer • Dublin, Ireland