Infrastructure Operations Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Job Summary

We are seeking an experienced Infrastructure & Operations Manager to lead and manage the delivery, optimization and operational excellence of the infrastructure that supports a number of platforms in the Global Payments ecosystem. This role is responsible for overseeing the day-to-day operations of services, ensuring high availability, scalability and security & compliance while also driving innovation and efficiency. The ideal candidate will have a proven track record in leading infrastructure teams that support mission critical services.

Key Responsibilities

Leadership

Lead and manage teams across a number disciplines (Infrastructure, Database, Networks)

Coordinates key operational and project workload for the team ensuring timely completion in a progressive manner that biases lean approaches and continuous improvement

Infrastructure & Operations Management

Oversees key operational processes such as Vulnerability & Patch Management

Manage capacity planning, cost optimization and performance tuning of cloud resources

Build strong relationship with Platform Engineering team, enhancing handover processes to ensure smooth transition to operations team members

Lead incident response and subsequent root cause analysis for infrastructure related issues

Develop and maintain Disaster Recovery plans that match the appropriate Recovery Time Objective (RTO) and Recovery Point Objective (RPO) for each service. Ensure regular tests of associated plans

Who You Are

At least 5+ years of experience in a managerial role

Computer Science or similar third-level qualification

Excellent leadership, organizational and communication skills

Experience in Cloud or hybrid cloud environments would be preferred

A drive to proactively identify and implement improvements in how we work

Experience with working in a PCI compliant environment