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Customer Service Expert - Dublin

Customer Service Expert - Dublin

TeleperformanceSwords, Fingal, Ireland
1 day ago
Job description

Multi Channel Multi - Channel Customer Service Expert - Dublin City Centre based

Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities coming very soon in Dublin - no previous experience necessary! Why not fill in our application and we will be in touch with more information soon!

Start Dates : Various from August 2025

  • Location : Onsite Dublin city centre (no work at home option available at this time)
  • Shifts : Varying shifts (Part Time not available)
  • Training : 1-4 weeks
  • Contract : Permanent
  • Background Checking :

Right to Work

  • Criminal Record Check
  • Credit Check
  • Any other associated checks
  • Please note we do not allow any time off / holiday requests within the first 8 weeks to allow for full training

    • What you get from us -

  • Perks at Work – Savings Discounts / Free Online Classes
  • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
  • Cycle to Work Scheme
  • Eyecare support voucher
  • Holiday Purchase Scheme
  • Length of Service Awards
  • Workplace Pension
  • Monthly Inspire Awards – For the best of the best
  • Refer-A-Friend
  • Monthly Wellbeing Webinars
  • Dedicated Employee Experience Progress – Here to support TP journey

    • Skills needed to be a Customer Service Expert

  • A professional, polite and courteous manner
  • Ability to deliver excellent service with outgoing nature
  • Excellent verbal and written communication skills
  • A good listener who can convey empathy, patience and understanding
  • Confident and proactive to deal with difficult situations and conversations
  • High levels of accuracy and attention to detail
  • Be driven to work towards achievable targets

    • Key Responsibilities

  • Provide exceptional and efficient customer service via multi-channels
  • Use your problem-solving skills to support our customers, resolve their query and create a positive experience
  • Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
  • Have excellent attention to detail
  • Be knowledgeable of our client’s process and products and how best to support the customer

    • Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk / talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

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    Dublin • Swords, Fingal, Ireland