Department Manager, Full Time, Permanent

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

Customer Service

Ensure extraordinary Customer Service is delivered at all times achieving store NPS (Net Promoter Score) targets

Support the management team with the coordination and implementation of all customer related events and in store promotions

Support and coach team members with customer queries / returns where necessary

Create awareness of additional services and ensure that they are offered to customers e.g. Personal Shopping and Encore Loyalty Card

To ensure that all team members have a full working knowledge of the companies CRM programme and are compliant in its use.

Sales

Communicate Daily / Weekly Sales targets to the relevant teams and departments

To monitor department product lines, and propose actions to Senior Management

Support with communicating and implementing sales strategies

People

Participate and support with delivering team briefs

Ensure team members are adequately upskilled and inducted into their relevant areas, i.e. Team Member Buddy Programme

Provide a forum for team members to discuss issues and problems relating to the department and to brain storm solutions

Support Department Manager in the completion of daily floor planners to provide for the smooth running of each area

Ensure all team members are dressed appropriately for business each day, complying with the company dress / grooming guidelines

Be aware and observe all Company policies and procedures (see Company handbook & policies and procedures on the system)

Actively live and embed the Brown Thomas Arnotts Group Values with each team on a regular basis

Recognise and coach good performers with positive reinforcement for continued performance and coach poor performers outlining the expected levels of performance and behaviour

Delegate tasks and assign responsibilities ensuring follow up.

Merchandising

Ensure department housekeeping standards are maintained on a daily basis using standards checklist

Ensure stockrooms are laid out in an orderly, disciplined and commercial fashion and kept neat and tidy at all times

Ensure all merchandise is checked, priced and stocked properly

Be aware of all store promotional activities, including window displays, advertising etc

Ensure all promotional material / ticketing is ordered and in place on time and in keeping with company standards

Ensure regular feedback is given to senior management on customer reactions to merchandise

General

To assist with any other duties required by Store Management

To maintain a good working relationship with colleagues in store, Head Office, Brown Thomas Dublin, BT2 / Regional Stores and Arnotts

To represent the Company’s interests with all internal & external interactions

To observe confidentiality in respect of Company activities

To be aware of and adhere to all store audit requirements

KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from :

Competitive Salary

Contributory Pension Scheme

Competitive annual leave entitlement

Team Member discount across the world’s most iconic brands

Recognition Days for Volunteering & Wellbeing

Wellbeing Initiatives

Extensive Learning & Development Offerings

Leading Talent Programmes

Additional Benefits

KNOW HOW WE WORK

Experience is our business : Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops :   We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators :   Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People :  We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably :   We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.