Package :
- Full Time / Permanent
- 40k – €50k Basic
- Bonus (5%)
- Over-Time / Out Hours Cover (€)
- Company Car (Estate Salon Car, VW, Skoda etc)
- Lunch Allowance (€12 / Day On-Site Visits)
- Life Assurance & Disability Benefit
- Paid Annual Leave (22 Days, Increasing to 25 Days)
- Mobile, Laptop, iPad
Role :
The Field Service Engineer is responsible for performing the on-site and workshop installation, IQ, OQ, service, maintenance, validation, upgrade, calibration and repair of complex equipment and systems.
The role involves dealing directly and closely with device operators, their managers, manufactures technical departments and the sales teams. You will investigate faults and the approval and sign off documentation and checklists certifying the correct functioning of devices and systems.
Application support and the provision of customer operational and maintenance training is a key element of the role. The field service engineer serves as the company liaison with customer on administrative and technical matters for assigned projects. This role reports directly to the Engineering manager.
Duties and Responsibilities :
Fault finding, service and repair of Medical, Lab and Life Science EquipmentOrganising and scheduling service and repair callsUpdating IT service and repair systemRequisitioning spare parts with procurement teamAttending training courses and refresher training as required (Mostly abroad)Review of process and equipment maintenance documentation and SOPs as necessaryCarry out all activities in compliance with company, EHS & regulatory requirementsParticipate in Cross-Functional teams, as necessaryEnsure compliance with all quality, health & safety, company, and customer site regulationsWork in accordance with Work Instructions, Safe Working Practices and Method Statements ensuring relevant paperwork is completed in an accurate timely mannerAttend internal & external training coursesConduct on-site installation of complex equipment and follow testing procedures to ensure proper working orderConduct on-site scheduled, planned Preventative Maintenance visitsProvide troubleshooting and repair support for customers and other field service personnel. Including out of hours telephone supportTravel, often on short notice, to customer sites to resolve problems or support other field service personnelComplete and submit field service reportsProvide training for customers and users on system maintenance.Working Hours :
This role requires overnight customer visits. Calls can be at customer sites and / or at our workshopThis role will require on call / out of hours cover (24 / 7) on a roster basis (after 6 / 12 Months Training)Occasional requirements to work beyond normal working hours and to travel to other customer sitesExperience :
1-2 Years working with Medical & Life Sciences Equipment (Ideally)University degree (desirable) and / or equivalent with relevant experience in electronic and mechanical system troubleshootingHands on technical experience installing, troubleshooting, repairing, and calibrating complex equipmentFull clean drivers’ licence