Data Centre Service Director

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WHO WE ARE :

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

WHO WE ARE :

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW :

We are seeking a highly experienced and strategic Data Centre International Service Director to lead the global service delivery and operations of a key client's Data Centre and Test Dev environments.

This senior leadership role is responsible for ensuring exceptional service performance, operational efficiency, customer satisfaction, and long-term strategic alignment.

You will lead a diverse, globally distributed team—spanning field technicians, project managers, and service excellence roles—and serve as the primary contact for client stakeholders.

Success in this role requires a blend of deep technical expertise, strong leadership, financial oversight, and the ability to drive innovation and continuous improvement in a high-performance service environment.

Key Responsibilities

Strategic Leadership & Direction

Set and execute the vision for global data centre service delivery in alignment with customer goals, EOS strategy, and industry best practices.

Own the service roadmap, identifying growth opportunities and emerging needs within the data centre and Test Dev landscape.

Act as the senior point of contact for client stakeholders regarding all data centre service delivery matters, ensuring trusted and transparent communication.

Champion a culture of customer-centricity, accountability, and operational excellence across global teams.

Service Delivery Management

Oversee the end-to-end lifecycle of service activities : installations, maintenance, support, and incident management.

Monitor and manage adherence to SLAs, KPIs, and OLAs, ensuring exceptional performance and timely escalation of issues.

Conduct regular service reviews and present detailed performance reports (e.g.

QBRs, ABRs, workshops) to internal and client leadership.

Ensure alignment between service teams and internal functions such as PMO, HR, and innovation to support consistent delivery across regions.

Operational Excellence & Continuous Improvement

Lead operational transformation initiatives using CSI and Lean Six Sigma methodologies.

Standardise processes, implement service frameworks, and optimise resource allocation for maximum efficiency.

Champion adoption of service management platforms, automation tools, and reporting systems to improve scalability and visibility.

Ensure quality control and governance standards are met across all service engagements.

Team Leadership & Development

Lead, mentor, and grow high-performing global teams, with a focus on development, succession planning, and retention.

Foster collaboration across regions, cultures, and disciplines to maintain a cohesive, results-driven service organisation.

Promote EOS values and culture through strong leadership, recognition, and employee engagement initiatives.

Commercial Oversight & Vendor Management

Own the commercial performance of service delivery operations, ensuring accurate billing, cost allocation, and financial transparency.

Manage vendor and third-party partner relationships, holding them accountable to contract terms and service levels.

Support contract renewals, pricing negotiations, and RFP development for future service expansions.

Compliance, Risk & Security

Maintain awareness and enforcement of regulatory requirements (ISO 27001, NIST, PCI-DSS, etc.)

in data centre environments.

Implement risk assessment and mitigation strategies to ensure service continuity and infrastructure security.

Requirements & Qualifications

Technical Knowledge

Deep understanding of data centre infrastructure—compute, networking, storage, and security.

Familiarity with orchestration tools, monitoring systems, and infrastructure automation.

ITIL certification or equivalent experience with service management frameworks.

Leadership & Experience

10+ years' experience in IT service delivery, with a proven track record leading global data centre operations.

Experience managing large, complex teams across geographies and time zones.

Demonstrated success in client-facing roles with strong relationship-building skills.

Experience with service delivery financials, including OPEX / CAPEX, budgeting, and P&L management.

Soft Skills & Communication

Strong executive presence with the ability to present to C-level stakeholders and clients.

Excellent verbal and written communication skills, capable of translating technical concepts into business value.

Skilled in conflict resolution, negotiation, and influencing without authority.

Desirable

Degree in a relevant field (Engineering, Computer Science, Business, or similar).

Experience in managed services, cloud environments, or digital transformation projects.

Flexibility and willingness to travel internationally to meet client and team needs.

Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries IT Services and IT Consulting Referrals increase your chances of interviewing at EOS IT Solutions by 2x

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