Internal Sales Manager

Internal Sales Manager

Location : Portlaoise, County Laois

We are seeking a highly organized and commercially minded Internal Sales Manager to lead and develop our internal sales team. The role involves overseeing daily sales operations, driving performance, and ensuring customer satisfaction within a fast-paced steel trading or distribution environment. This is a key leadership role aimed at maximizing revenue from both new and existing accounts.

Key Responsibilities :

• Manage and lead the internal sales team to achieve company sales targets and KPIs.
• Monitor team performance, provide coaching, and conduct regular reviews to ensure continuous improvement.
• Drive day-to-day sales operations, including quotation generation, order processing, and customer communications.
• Maintain key customer relationships and act as an escalation point for complex inquiries or complaints.
• Collaborate closely with external sales, procurement, logistics, and production teams to ensure seamless order fulfillment.
• Analyze sales data and market trends to inform pricing strategies and customer engagement.
• Implement and manage sales processes and CRM systems to increase efficiency and accuracy.
• Identify opportunities to upsell and cross-sell across the product range.
• Lead internal sales meetings and provide regular reports to senior management.
• Ensure the team maintains a high level of product knowledge, especially related to steel grades, applications, and industry standards.

Requirements :