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Internal Sales Executive

Internal Sales Executive

Elk RecruitmentIreland, Ireland
30+ days ago
Job description

Internal Sales Executive

Department : Sales

Location : Portlaoise, County Laois

Reports To : Sales Manager

Type : Full-time

Job Summary :

We are seeking a motivated and results-driven Internal Sales Executive to join our team within a leading steel distribution / manufacturing company. The ideal candidate will be responsible for managing customer accounts, generating new business, and supporting the external sales team. You will play a key role in driving sales performance and delivering excellent customer service.

Key Responsibilities :

  • Respond promptly to customer inquiries via phone, email, and in person.
  • Prepare and follow up on quotations and sales proposals.
  • Process sales orders accurately and efficiently using our CRM / ERP system.
  • Maintain and develop strong relationships with existing customers.
  • Identify and pursue new sales opportunities through inbound and outbound communication.
  • Liaise with production, logistics, and finance departments to ensure timely delivery and order accuracy.
  • Achieve or exceed sales targets and KPIs set by management.
  • Provide support to the external sales team with market insights and customer information.
  • Keep up to date with product knowledge, pricing structures, and market trends.
  • Manage customer complaints and resolve issues promptly to maintain customer satisfaction.

Requirements :

  • Proven experience in internal sales, customer service, or telesales (preferably in the steel or industrial sector).
  • Strong understanding of steel products, grades, and industry applications is desirable.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office and experience with CRM / ERP systems.
  • Strong negotiation and problem-solving abilities.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • High level of accuracy and attention to detail.
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