Branch Advisor

Your new company

One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Customer Service official at South Dublin.

Your new role

You will be tasked in greeting and engaging with customers on banking hall floor – enquiring as to their needs. Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller / Customer Service if required. Handling basic queries and complaints – directing to senior staff as required. Engaging with customers using iPads, updating customer information and sales needs.

• Customer Service experience, high standard of service and demonstrated awareness of the importance of same
• Resilient and hard-working – busy work environment
• Good communication and interpersonal skills – ability to work as part of a team in a busy branch
• An ability to adapt to new technologies, using our digital platforms to enable customers to self-serve

What you'll need to succeed

What you'll get in return

An opportunity to develop valuable skills in customer service and administration, and experience in a dynamic, team-oriented workplace.