Retail Banking Operations Assistant

Retail Banking Operations Assistant - Dublin Our client, a leading financial services organisation specialising in retail banking solutions, is currently seeking a motivated Retail Banking Operations Assistant to join their team. The company prides itself on delivering innovative finance products and outstanding customer service to a diverse network of retail partners and customers. With a strong focus on employee development and a supportive culture, this is an excellent opportunity for someone looking to build a career in financial services. Role Overview : The Retail Banking Operations Assistant will play a crucial role within the client's operations team, providing high-quality administrative and customer service support. The successful candidate will work closely with finance customers to ensure efficient and compliant processing of retail banking operations. Key Responsibilities : Deliver exceptional customer service via call centre interactions, supporting retail finance customers. Identify customer needs, manage enquiries promptly, and provide effective solutions in line with company policies. Maintain and update customer portfolios with accuracy through various administrative duties. Collaborate with colleagues to achieve operational targets and maintain excellent service standards. Requirements : Degree in Business, Finance, or a related discipline. Relevant financial qualifications (e.g., Approved Product Adviser in Consumer Credit or QFA). Strong organisational skills and attention to detail. A customer-focused approach with a drive to exceed expectations. Ability to confidently manage multiple customer service channels. Proactive, enthusiastic, and eager to develop professionally. Strong numerical competence. Proficient in Microsoft Office, especially Excel. Fluent in English (written and spoken). Additional Information : Competitive salary and excellent benefits package offered. Hybrid working model combining office and remote working. Flexible working hours including occasional Saturdays. This is a fantastic opportunity for an individual looking to advance their career in retail banking operations within a dynamic and supportive environment. Interested candidates are encouraged to apply promptly. Skills : Customer Service Banking Administration