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Content Moderator - AFRICAN FRENCH

Content Moderator - AFRICAN FRENCH

CplDublin
30+ days ago
Job description

We are hiring FRENCH Content Moderators for a Social Media giant. The candidate should be from Africa : Congo, Senegal, Mali, Cameroon region and other French speaking region

Your key responsibilities :

  • Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
  • Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
  • Becoming and remain knowledgeable about client’s products and community standards
  • Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
  • Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
  • Recognising trends and patterns and escalating issues outside the company policy to the global team
  • Identifying inefficiencies in workflows and suggest solutions

Skills & Competences :

  • Strong personal resilience with the ability to operate in a pressured and fast paced environment
  • Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritise, solve problems and work as part of a team
  • Effective Time management & Prioritisation skills
  • Ability to consistently hit KPIs on time

    • Language Skills :

  • Fluent in FRENCH language on the near-native level (C1-C2) in oral and written communication, with in depth understanding of culture and social trends in the region
  • Advanced level of English (C1)
  • If you are not sure about your level of language, we can offer you an assessment.

    • Contract : Full-time, permanent with Covalen

    Compensation :

  • Competitive salary
  • Private healthcare
  • Pension contribution
  • 25 days of annual leave
  • Extensive Training and access to CPL's Wellness Programme
  • Tax Saver and Bike-to-Work Scheme

    • Working hours :

    Day shift (9 : 00am to 5 : 30pm)

    Evening shift (6pm – 2am)

    There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

    Location :   Dublin 18, Sandyford, Dublin South

  • This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

    • IMPORTANT :

  • Due to nature of the role, candidates must be fully confident in dealing with sensitive content.
  • Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable)

    • What we offer :

  • Chance to work within multicultural and diverse team
  • Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
  • No shift rotations – fixed working schedule
  • Meals on-site, private healthcare and pension contribution
  • No previous experience required – full training is provided!

    • For more information, please send your updated CV to Sohini Sakssena at

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    French • Dublin