Customer Service Support
- Call Centre & Customer Service
- Customer Service
- Dublin
- Permanent / Full Time
19 / 6 /
Health cover, Pension,Dublin 1235K to 42KCustomer Service Support
Dublin 12
Salary : €35, – €42, (depending on experience)
Reporting to : Customer Service Manager
Overview
Are you an organised, customer-focused professional looking for a dynamic support role in a thriving B2B environment? We’re seeking a proactive Customer Service Support professional to join our fast-paced team. You’ll be at the heart of our customer service operations, supporting both our valued customers and internal account managers to ensure seamless order processing, coordination, and customer satisfaction.
Key Responsibilities
Support customers and internal account managers with day-to-day needs and queriesProcess customer orders using SAP / CRM systemsIdentify and assess customer requirements to ensure high satisfaction levelsBuild and maintain strong, trust-based relationships through clear and open communicationResolve product or service issues by understanding and clarifying customer complaintsCoordinate with logistics and operations teams to manage delivery schedulesOversee stock availability and liaise on inventory coordinationRequired Skills
Proficient in Outlook, Microsoft Word, and ExcelStrong ability to communicate technical and product-related information clearlyExperience with SAP (or similar ERP systems) is a strong advantageUnderstanding of Heating, Ventilation, and Air Conditioning (HVAC) systems is beneficialPrior experience in B2B internal sales or technical customer service an advantageFluent spoken and written English is essentialPersonal Attributes
Self-motivated and results-drivenMethodical and organised in their approachPersonable and enjoys building professional relationshipsOptimistic and able to problem-solve resourcefullyWhat’s in it for you?
Competitive salary based on experience (€35k–€42k)Full Health Insurance (including family) after 6-month probationFull Dental CoverPension Scheme – up to 5% employer and 5% employee contributionPermanent Health Insurance (covering up to 65% salary in case of long-term illness)Death in Service benefitStructured breaks and a positive work-life balanceWorking hours :Monday–Thursday : 08 : 30–17 : 30Friday : 08 : 30–16 : 30Includes morning, lunch, and afternoon breaksJoin a supportive, professional team where your skills will be valued, and your growth supported. If you’re ready to take the next step in your career, we’d love to hear from you.
Apply now to be part of a company that values excellence in service and employee wellbeing.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Celtic Careers is proud to be an Equal Opportunity Employer.
