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Quality Assurance Specialist

Quality Assurance Specialist

Engage PeopleRepublic of Ireland, Dublin, Dublin
8 days ago
Job type
  • Quick Apply
Job description

Job Title : Quality Assurance Specialist

Location : Dublin, Ireland (Hybrid / Onsite)

Employment Type : Full-Time | Permanent

Salary : €35,000 - € 37,000 (depending on experience) plus Benefits

Start Date : Immediately

About

Are you passionate about operational excellence, client service and building a long-term career in financial planning and mortgages?

Join a company that is committed to delivering innovative mortgage solutions in a growing and evolving market that pride themselves in upholding the highest quality. The Quality Assurance role plays a critical part in maintaining and improving the standards of operational efficiency-and ultimately, the overall customer experience.

The Role : what does the job involve?

  • Conduct quality assurance testing against industry and quality benchmarks.
  • Monitor and assess the quality and effectiveness of customer interactions, especially telephone calls, ensuring adherence to internal communications policies e.g. data protection, CPC, CCMA.
  • Develop and manage testing schedules, coordinating with relevant stakeholders to ensure timely delivery.
  • Identify potential issues in existing processes and support implementation of agreed solutions to mitigate risks.
  • Prepare detailed reports outlining findings and make recommendations and giving feedback for process improvements.

The Candidate :

  • Experience in a quality assurance or monitoring in the financial services is essential .
  • Minimum APA, QFA preferred or in progress.
  • Advanced skills in Microsoft Office (e.g. Excel, Word, PowerPoint).
  • Strong ability to work independently, while also being a proactive team player.
  • Excellent communication skills with a customer centric focus.
  • Organised, with high standards for reporting and a passion for data protection.
  • Third level qualification is advantageous.
  • What is Offered :

  • Competitive salary : €35k to €37k
  • Pension scheme
  • Continuous support for growth in financial services and mortgages
  • How to Apply : Get in touch with :

    Shauna O'Connor directly or apply with your CV

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    Quality Assurance Specialist • Republic of Ireland, Dublin, Dublin