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Senior Systems Engineer

Senior Systems Engineer

CplGalway
24 days ago
Job description

Position : Senior Systems Engineer

Your Requirements :

  • 7 to 9 years of experience in voice and digital technologies
  • Strong leadership abilities and organizational acumen
  • Excellent written and verbal communication skills with a knack for problem-solving and analytical thinking
  • Proficiency in Agile methodologies (Scrum, Kanban) and expertise in software design, development, testing, and automation in operational processes
  • Demonstrated capability to operate independently and professionally in high-pressure situations with tight deadlines
  • Knowledge of enterprise-level platform architecture, including aspects related to high availability and business continuity
  • Familiarity with data communication protocols like SIP, TLS / SSL, TCP / IP, SNMP, LDAP, RDP, SDP, and telephony systems
  • Experience with Docker, containerized development, and deployment workflows
  • Proficient in CI / CD pipeline management using tools such as uDeploy and / or Ansible
  • Strong understanding of Linux operating systems including management, configuration, and optimization
  • Basic understanding of VoIP, SIP, and networking for data applications
  • Experience in provisioning telecommunications services / technologies, offering cost-effective solutions for business needs
  • Ability to assess client requirements and recommend the most suitable telecom services or technology solutions
  • Expertise in configuring and troubleshooting softphone software
  • Experience with system backup procedures and reboot processes
  • Ability to document processes and procedures as per project requirements
  • Capable of troubleshooting issues, conducting unit tests, quality assurance, and supporting user acceptance testing to ensure smooth project execution and effective transition for support teams
  • Proven track record of supporting 24 / 7 high-availability production environments

Your Skills :

  • Take personal responsibility for achieving strong results and driving outcomes
  • Thrive in collaborative, team-focused environments that require fast-paced decision-making
  • Write clean, efficient, and testable code that can be used as a model for less experienced team members
  • Continuously question and improve existing workflows to enhance team productivity
  • Simplify complex concepts and effectively address problems rather than just identifying them
  • Advocate for automation as a crucial component in producing high-quality software at faster rates
  • A strong intellectual curiosity to explore new technologies and business sectors
  • Translate high-level architectural guidelines into practical application-level designs
  • Develop innovative solutions to address real-world business challenges
  • Demonstrate strong facilitation, negotiation, and influencing skills
  • Excel in communication, both written and spoken, with the ability to clearly articulate technical ideas
  • Collaborate effectively with multiple teams and know when to escalate issues appropriately

    • The Value You Bring :

  • Oversee the creation, communication, and execution of both high-level and detailed designs, ensuring they adhere to the roadmap and business unit standards
  • Collaborate with business and technical teams to accelerate delivery timelines, enhance code quality, and improve system stability and availability
  • Take ownership of all aspects of delivery within an autonomous team, including coding, quality assurance, DevSecOps, and enhancing platform provisioning, testing, and operational processes
  • Drive simplification by promoting consistency, refactoring, and repeatable practices
  • Contribute to operational stability initiatives that support call center and investment center operations
  • Enhance application and platform monitoring capabilities to enable proactive support and troubleshooting
  • Guide support teams in incident and crisis management scenarios
  • Lead end-to-end initiatives and subprojects with a focus on delivery and results
  • Advocate for and communicate IT governance policies, procedures, and processes across teams
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    Senior Engineer • Galway