Front Office Supervisor

Job Summary

Are you an experienced hospitality professional with a passion for guest service? We are currently seeking a  Front Office Supervisor  to help lead our front desk team and ensure a seamless guest experience from arrival to departure. If you're organised, energetic and committed to excellence, this could be the perfect next step in your career.

Duties & Responsibilities

• Oversee front desk operations, including check in, check out and reservations.
• Assist the FOM in leading, training and motivating front office staff in delivering excellent guest services.
• Handle guest feedback and resolve issues promptly and professionally.
• Collaborate with other departments to ensure a smooth and efficient operation.
• Ensure reservations are checked in accordance to avoid unnecessary mistakes, duplicates or no shows.
• Assist the FOM in organising SOP's, filing and admin to ensure everything is up to date.
• Manage the mailbox to ensure all enquiries are being responded to in a fast and efficient manner.
• To effectively up sell packages and services within the hotel on a daily basis.
• To ensure all payments and deposits are received in a timely manner and billings are adhered to.

Qualifications

About Us

The Byrne Hotel Group is a unique collection of family owned hotels and guests houses in Galway, Dublin and the UK offering Irish Hospitality at its best. When you join the Byrne hotel group you join a dedicated team who have a strong focus on providing an exceptional guest experience. We are committed to providing training and support for our employees while fostering a culture of professional excellence. The Byrne Hotel Group offer our employees the opportunity to develop their talent and grow their career through opportunities across the group. We pride ourselves on building strong teams and a supportive working environment for our employees.

Job Types : Full Time 39+hrs

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