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Returns Manager- Car Rental Dublin Airport

Returns Manager- Car Rental Dublin Airport

TeamworxDublin 9, D, ie
21 days ago
Job type
  • Quick Apply
Job description

Job Description

Returns Manager – Dublin Airport Car Rental

Full-Time | Permanent

Teamworx are recruiting for an experienced Returns Manager to join their clients busy  team at Dublin Airport . This is a permanent, full-time position requiring full flexibility across a 7-day roster. Reporting to the Airport Operations Manager, you’ll play a vital role in overseeing the vehicle returns process, leading a high-performing team, and ensuring an exceptional customer experience at every stage.

This role is perfect for someone who thrives in a fast-paced environment, can juggle multiple priorities with ease, and leads by example. You’ll bring strong people management skills, operational awareness, and a hands-on attitude to streamline return operations while maintaining high service standards.

What’s on Offer

  • Competitive salary & performance based bonus.
  • Company car
  • 29 days annual leave (including bank holidays), increasing with service
  • Pension scheme with employer contribution
  • Medical refund scheme
  • Enhanced maternity and paternity benefits
  • Employee assistance programme
  • Life assurance
  • Access to employee perks and discount platforms
  • Bike-to-Work scheme
  • Ongoing training and development with real opportunities for career growth

Key Responsibilities

  • Manage and oversee all aspects of the vehicle return process, ensuring it runs smoothly, efficiently, and in line with company procedures.
  • Deliver an outstanding customer experience at every interaction, handling feedback and resolving issues professionally and effectively.
  • Lead, train, support, and develop a team of return agents, setting clear expectations and continuously coaching for performance improvement.
  • Use metrics and KPIs to monitor team output, identify process gaps, and implement solutions to improve efficiency, cost, and customer satisfaction.
  • Ensure vehicle checks, documentation, and damage reporting are carried out to a high standard and all reporting is accurate and transparent.
  • Work collaboratively with valet and fleet teams to manage vehicle flow, space utilisation, and timely processing of returns.
  • Oversee daily and weekly staff rosters for both terminal and off-site locations, ensuring adequate coverage during peak and off-peak periods.
  • Support operational readiness across return sites and proactively manage resource planning based on forecasted return volumes.
  • Ensure compliance with all company policies, procedures, and health & safety standards.
  • Perform additional tasks or project work as required by the business.
  • Skills & Experience Required

  • Minimum 2 years’ experience in a management or supervisory role, ideally in car rental, transport, logistics, or a similar operational setting.
  • Proven leadership skills with the ability to motivate teams and manage performance.
  • Excellent communication, problem-solving, and conflict resolution skills.
  • Highly organised, with strong attention to detail and the ability to multitask in a high-volume environment.
  • Confident using Microsoft Excel and other business systems.
  • A proactive, hands-on approach with a strong “can-do” attitude.
  • Full, clean driving licence is essential.
  • If you’re a motivated, customer-focused leader looking for your next challenge in a fast-paced operational role, we’d love to hear from you.

    Please contact Maurice Powell ( Commercial Director ) or Jody Murphy (Recruitment   Consultant) for more detail 045 898037

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    Manager Dublin • Dublin 9, D, ie