Job Description
The Area Support Manager plays a crucial role in ensuring the smooth and effective operation of the
Eden Medical Clinics. This position is responsible for supporting clinic teams, upholding brand and
clinical standards, and driving performance to meet commercial and customer service goals. You will
act as a hands-on Area Support Manager, working closely with Support Teams and the Operations
Director to optimise the performance and client experience.
Key Responsibilities :
Clinic Operations & Administration
- Oversee and support the day-to-day clinic operations
- Support doing Clinic Audits.
- Doing daily administration and reporting tasks.
- Building relationships with Suppliers
- Manage workflow / diary and team schedules
- Cover and provide support to various clinic locations across Ireland
- Flexibility in supporting team, e.g. annual leave or sick cover etc
- Ensuring efficiencies of tasks
- Answering support team queries
Team Leadership & Support
Mentor, coach, and motivate support staff to achieve excellence in service and performance.Support the onboarding and ongoing training of clinic staff.Covering support team member when on annual leaveFoster a positive team culture and promote staff retention and development.Customer Experience
Ensure every clinic delivers exceptional client care aligned with Eden Medical's brand promise.Assist in resolving complex customer complaints and support clinics in handling sensitive situations professionally.Monitor client feedback and use insights to drive service improvements.Commercial Growth
Identify opportunities to enhance service offerings, increase bookings, and improve profitability at clinic level.
Encourage cross-clinic collaboration and idea sharing
Additional Requirements :
Region to cover : Ireland and Northern IrelandWorking week : Mon-SunHours : 40+ p / w incl. bank holidaysOne Evening a week and Occasional weekendsNeeds to have there own CarAdditional driving expenses will be coveredJob Type : Full-time
Salary : From €18-21 an hour
Benefits :
Employee discountSchedule :
Monday to FridayWeekend availability