Programme Co-ordinator (Administration)

Programme Co-ordinator (Administration) Rathfarnham, Dublin The Company We are PAN Research, Ireland's first specialist mystery shopping company. We have 30 years experience providing bespoke mystery shopping programmes and customer experience research for our clients across a diverse range of sectors. Our expertise combined with world class reporting and a database of over 11,000 shoppers enables us to help our clients deliver better customer experiences and increase their performance. We are now looking for a Programme Co-ordinator to join us on a permanent, full-time basis. The Benefits - Salary of up to €40,000 per annum DOE - Flexible start times - 23 days holidays per annum, plus Bank Holidays, including your birthday off each year. Holidays increase after 1 years service - Definite and rapid Internal Progression Opportunities to a Programme Manager role for the right candidate - Free on-site parking - Recreational / team activities - Bike to work scheme If you have administration and / or office experience and a background in either project or client management, this is an excellent opportunity to join a leading company with three decades of experience. Youll have the chance to work with a talented team and deliver our expert services to an exciting range of established, respected brands (Easons, PTSB, Heineken, Mercedes Benz etc.), growing your skillset and experience levels at every turn. This is a role with clear, rapid progression potential, giving you the chance to evolve into a Programme Manager position with increased responsibility and salary. Whats more, as a fast-growing small business you can really make a difference. So, dont hesitate, join us today! The Role As a Programme Co-ordinator, you will be responsible for delivering mystery shopping programmes to a diverse client portfolio of clients. Managing your own portfolio of clients, youll co-ordinate visits and ensure the delivery of high-quality mystery shopping programmes. For larger scale programmes, youll work alongside other Programme Co-ordinators and the Operations Director. Choosing from our database of over 11,000 potential shoppers, youll select suitable shoppers and assign them to store visits for a number of clients. Youll ensure visits are carried out within deadlines and to an excellent standard. Additionally, you will : - Work with Shopper Trainers and Quality Checkers - Be involved in setting up and amending new and existing mystery shopping programmes on our platform - Develop and manage our social media activity - Maintain professional email and phone communications About You To be considered as a Programme Co-ordinator, you will need : - Office and / or administration experience - Project management and / or client management experience - Strong attention to detail - An organised approach to completing tasks with strong multitasking skills - Exceptional verbal and written communication skills - IT proficiency, especially in Excel, Word, Outlook and PowerPoint Other organisations may call this role Programme Administrator, Client Account Co-ordinator, Project Support Officer, Client Services Co-ordinator, Operations Administrator, Junior Project Manager, Programme Assistant, or Client Relationship Co-ordinator. Webrecruit and Pan Research Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you would like to develop a unique and engaging career as a Programme Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.