Deputy General Manager

The Role : The Deputy General Manager is a key leadership role responsible for assisting the General Manager in overseeing all aspects of hotel operations. This role ensures the seamless day-to-day running of the hotel while maintaining exceptional guest service standards, optimizing operational efficiency, and driving profitability. The Deputy General Manager will act as a primary point of contact in the absence of the General Manager, working closely with department heads to achieve the hotels strategic goals and deliver a high-quality experience to guests. Reporting to : The Deputy General Manager will report directly to The General Manager and Group General Manager. In this role, you will work closely with the General Manager to ensure seamless operation and alignment with the overall goals and standards of The Loughrea Hotel & Spa. The Person : We are seeking a Deputy General Manager with a demonstrated history of success in Food & Beverage Management with Excellent People Skills, suited to a country Hotel and local business and community engagement. Must be customer-focused, hands-on, excellent communication skills, whilst motivating the team to deliver the best possible outcomes for the guest and the business. One must be flexible to work weekends, professional in appearance and presentation, and possess the ability to come up with solutions. The Hotel : Lough Rea Hotel and Spa is one of the most highly recommended and well-known venues in Galway. Situated just outside the quaint town of Loughrea overlooking Loughrea Lake. Guests can enjoy the Rooftop Garden Bar and Sky Lounge, which boasts panoramic views of Loughrea Lake and the Galway countryside. The hotels' facilities consists of 92 bedrooms, Shore Island Spa, ample free car parking on site, Lir Bar & Brasserie, Abbey Restaurant, along a large conference suite and 5 breakout rooms catering for conferences up to 500 people. One of Six properties within the S Hotel Group, there are significant progression and development opportunities for ambitious and driven hospitality professionals. Key Responsibilities : Operational Management : Oversee the daily operations of all departments, including Front Office, Food & Beverage, Housekeeping, Maintenance, and Events. Ensure smooth coordination between departments to deliver a seamless guest experience. Monitor operational performance, address challenges proactively, and implement solutions that align with the hotels goals. Ensure that all areas are adequately staffed to meet the needs of the business. F&B Operations : Lead and manage all operations within the Lir Bar and Abbey Restaurant, ensuring the highest standards of food and beverage service are consistently delivered. Develop and implement service standards, procedures, and policies in line with the S Hotel Groups brand and customer expectations. Develop and execute strategic initiatives to increase footfall and revenue in the Lir Bar and Abbey Restaurant. Conduct regular staff training and performance evaluations to maintain service excellence. Monitor and review customer feedback, addressing any issues promptly and ensuring continuous improvement. Guest Experience : Ensure guest satisfaction by maintaining high service standards and addressing guest feedback promptly and effectively. Monitor online reviews and guest feedback platforms, implementing action plans to improve ratings and enhance the guest journey. Actively engage with guests to gather insights, resolve concerns, and build long-term relationships. Staff Leadership and Development : Lead, motivate, and mentor department heads and their teams, fostering a collaborative and professional work environment. Coach and counsel, the HODs to a state of professionalism and accountability, whilst encouraging staff development to management through positive practices, ongoing Conduct regular meetings with department managers to review performance, set targets, and align on priorities. Assist in recruitment, training, and development programs to ensure a skilled and motivated workforce. Promote a culture of excellence, encouraging innovation and continuous improvement. Financial Performance : Assist in the preparation and management of budgets, forecasts, and financial reports to ensure profitability and cost control. Analyse financial performance metrics, identifying areas for revenue growth and expense reduction. Work with the General Manager and department heads to optimise pricing strategies, stock management, and operational efficiencies. Ensure that labour costs are effectively managed and control in each department. Address any concerns with the GM and HOD. Compliance and Standards : Ensure compliance with all health, safety, and hygiene regulations, as well as company policies and procedures. Conduct regular audits and inspections to maintain high standards across all operational areas. Stay updated on industry trends and best practices, incorporating them into the hotels operations. Ensure that reasonable care is taken for the health and safety of yourself, your colleagues, customers, and any third-party service providers on the premises at all times. Participate in fire drills and any other health and safety training as required by the company and / or the law. Adhere to all regulations in respect of health and safety, hygiene, customer safety, fire regulations, emergency procedures, licensing laws, weights and measures, byelaws etc. Report any defects, damage, theft, breakages, or hazards to ensure that equipment is functioning and well maintained. Sales and Marketing Support : Collaborate with the Sales and Marketing team to drive occupancy, promote events, and enhance the hotels visibility in the market. Support initiatives to attract corporate, leisure, and local business, ensuring alignment with the hotels brand and strategic goals. As required attend networking events and represent the hotel in the local community. Events and Conference Coordination : Work with the events team to ensure successful planning and execution of conferences, weddings, and other functions. Oversee service delivery during major events to ensure client satisfaction and operational excellence. Acting General Manager : Provide strategic support to the General Manager for all hotel operations and maintain a visible presence throughout the property and act on behalf of the General Manager in their absence. Assist the General Manager in the overall day to day running of the hotel as a profitable business across every department whilst maintaining a high standard for our guests. Provide regular updates to the General Manager on operational and financial performance. Other Key Responsibilities Reflect and enhance the Companys mission statement and objectives in all activities. Have a thorough knowledge of Company Policy and Procedures as outlined in the Team Member Handbook and your department Standard Operating Procedures. Ensure the upkeep and maintenance of your area of responsibility (e.g. equipment, furniture, fittings etc..) and ensure a preventative maintenance system and schedule is in operation. Ensure the highest level of hygiene throughout the food and beverage function at all times. Carry out duty management shifts as required and to provide support as required in other areas of the property. Provide assistance at other Group Companies as required. Carry out any other duties as requested by management. To constantly strive to improve the property through service & product offering. Benefits : Employee discount at S Hotel group properties. Career development and progression opportunities. Food allowance. Employee Assistance Programme Employee Recognition Awards Free car parking Group Employee Discount Scheme Complimentary Coffee Bike to work scheme Pension scheme Only candidates located in Ireland will be considered at this time.