Night Supervisor

About Us : At Dublin Simon Community, we're dedicated to making home a reality.

We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.

If you share our values and want to make a difference, we'd love to hear from you.

We're looking for client-focused, friendly, and adaptable individuals to join our team.

We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.

Job Title : Homeless and Community Services Night Supervisor

Job Purpose : Support the on call service manager and teams in Homeless and Community to ensure the provision of high standards within Dublin Simon and work consistently to best practice standards, meeting the needs of service users.

Reports to : Service Manager

Location : Dublin Simon Community Homeless and Community Services (Dublin Base Service, but oversight on Kildare, Wicklow, Meath and Louth.

Hours of work : Supervisors are expected to undertake a 7 day liability working on a rota to include night shifts, weekends and work 37.5 hours per week.

Duration : Permanent contract

Core Job Requirements

Operational :

Oversee the operations of the services at night, supporting the On Call manager in the night time management of the services.Ensure consistency of handover between shifts either on site or remotely.

Monitor completion of Night duty tasks and operations of each shift and ensure recording of same by staff team.

Report any concerns to service manager or On Call if required.Lead the induction and training of NSW staff and new staff in operational duties.Support the team and On call service manager to manage the delivery of shift operational functions of the service / services.Provide the main point of contact for maintenance issues liaising with relevant maintenance stakeholders and follow agreed processes to ensure prompt response during the night shift, and include Day Manager to ensure follow up.Provide the main point of contact for On Call Manager at night, and provide immediate response to critical incidents in person when required.Be based in one site, however present where required during the shift and your primary site will rotate as required by the Senior Manager Team.Implement the cash management policy and conduct regular audits of the cash management processes in the service, reporting to the service manager.Ensure the client feedback management policy and procedure is fully implemented locally, responded to promptly and service user participation is developed on an ongoing basis.Oversee the rotas across the service at night, ensure shifts are covered according to local policy.

Maintain records in and report on Time Management Systems and other reporting requirements.Report all moves and shift changes via email to the service managers and flexi manager for seamless communication from night to day.Perform all relevant administration for the above.Provide information & advice to staff on frontline services as first point of contact if required when on call manager is not available.Health and Safety :

Provide the initial response and support to staff for incidents and assist the service manager with overall incident management.

Ensure the implementation of recommendations and preventative or corrective actions from incident reports.While on site in primary service, you will be expected to present for incident management and staff supports during your shift.Monitor the cleaning, hygiene and HACCP standards of the building and support the team to ensure a high standard is maintained.

Be the main point of contact for service managers in terms of reporting any compliance issues.Support the team and service manager to ensure high standards of health and safety in the building.Manage any safeguarding issues or disclosures in line with policy and procedure (They would need to be Designated Officers and trained too).De-escalate situations where conflict or risk is present.Care and Case Management :

Support the team and service manager to implement systems and structures within the service relating to case management.Monitor and report on the implementation of client development programmes.Implement placement sustainment protocols within the serviceContribute to care and case management reviews as required and support the team in case management.Undertake audits as requiredQuality :

Support the team in the implementation of quality standards.Support the team and service manager to implement, deliver and review strategic and operational projects in line with the Strategic Plan.Ensure policies procedures and guidelines are read and understood by staff and contribute to the development of new procedures as required.Ensure the data protection policy is implemented, make process improvements where possible and audit the service's compliance.Working Together :

Provide some staff supervision in line with best practice guidelinesWork with and attend meetings with external stakeholders as necessary.Provide direction on operational tasks to staff team on a nightly basis where appropriateEnsure ongoing regular communication between the service and the local community to develop and maintain positive relationships with neighbours and other key stakeholders, in line with good practice and policy, and implementing the 'Good Neighbour' Policy.Requirements of all Dublin Simon staff :

Commitment to the mission of Dublin Simon Community and to work within the values, policies and procedures of the organisation and in the context of current legislation and regulationsTo participate in regular supervision with your line managerTo actively participate in team and staff meetings and service reviews / evaluations and to contribute to the development of policy and practice with your area of work and within Dublin Simon as a wholeTo report any area of concern to your line manager in a timely mannerTo show reasonable flexibility in relation to hours of attendance to meet the needs of the work.

Work during unsocial hours may be required.Have a flexible approach to the work in response to organisational change, development and review of best practice.Participate in and engage with a performance management programme.Identify training needs with your line manager and participate in training opportunities appropriate to the roleYou are responsible for managing health & safety standards in your service in line with Dublin Simon Community policiesTo participate in the efficient flow of information within the organisation by sharing and seeking information as appropriateTo undertake other duties as may be requested by the line manager from time to timeTo undertake your work in a manner that is friendly, flexible and informal.

Note : This Job Description will be reviewed and updated in line with the needs of the work.

This role may require night work and weekend work.

PERSON SPECIFICATION

Qualification

Proven Knowledge

Knowledge of services in the Homeless sectorUnderstanding of why people become homeless and the needs they have.Problem solving and Decision MakingDelegation and CommunicationOrganisational skillsAttitude and Motivation of SelfRecord keeping and report writing skills.

• Developing, implementing and evaluating action plans.Driving change improvement initiatives, team development and systems implementation.Experience

Min 2 years experience in homeless services or working with vulnerable and disadvantaged groups.Team leader or supervisor experience.Experience working in a residential homeless service setting.Must be a driverDemonstration of Competencies

Commitment to providing the highest levels of quality serviceRespect for othersOpenness to changeCommitment to Practice and professional developmentGood Communication; oral and aural and writtenCommitment to health & safetyPromoting choice, independence, health and education.Facilitating physical and mental well being.Needs assessment, care planning and review for individualsFocused on outcomesContributing to the prevention and management of challenging behaviourContributing to the protection of individualsAdvocacyEffectiveness & Professional Practice

Commitment to effective Professional PracticePlanning and organisingAnalysis & problem solvingInitiative and taking responsibilityWorking Together

LeadershipInfluencing and negotiatingResilience and positive outlookEffective team workingDeveloping external relationshipsBenefits to working with Dublin Simon Community :

25 days annual leave5% matched contribution to your pensionPaid Sick Leave PolicyPaid Maternity Leave PolicyBike to Work SchemeCommuter Travel Tax Savers TicketPlease note : If you are unsure of any of the requirements, please contact the Recruitment Team at (01) 6354860.

Shortlisting will continue throughout the recruitment process.

Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.

Please download to view supporting documents below.

Human Resources Department5 Red Cow LaneSmithfieldDublinD07 PD37Ireland

Recruitment OfficeDublin Simon Community5 Red Cow LaneSmithfieldDublinIreland

J-18808-Ljbffr