Customer Success Specialist

Job description

My client a leading Saas company, seek to hire a Customer Success Manager. This role will suit someone coming from a technical or a SaaS customer account / service background.

Responsibilities

• On-boarding new clients.
• Ensuring a smooth on-boarding process.
• Reviewing product usage.
• Decreasing customer churn.
• Provide feedback on how to be use the software.
• Customer communications.
• Identify up-selling opportunities.

Requirements