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Senior UC and Contact Center Consultant

itContractingDublin, Dublin South

18 days ago

Job description

Overview

Senior Unified Communications and Contact Center Consultant

Senior UC, Call Manager and Contact Center services for our enterprise client
Long-term Day Rate Contract
Hybrid Dublin

Our client requires an individual with excellent knowledge of modern Call Center & Contact Center systems, with an understanding of environment and integration. Ideally good knowledge of Cisco Unified Communications Manager to deliver application and support services for their National Contact Call Center.

Enterprise Knowledge with :

CUCM – Cisco Unified Communications Manager

UCCX – Unified Contact Center Express

UCCE – Unified Contact Center Enterprise

Certs :

CCNA (Cisco Certified Network Associate)

Technical Degree – would be nice – Science / computer science / engineering

Additional requirements :

Advanced understanding of IVR technology and platforms such as Call Center System, Genesys, Avaya, or Cisco, and related telecommunications devices, networks, software, and systems (Relevant certificates in IVR technologies or platforms are preferred).

Familiarity with contact center environments and Concentrix EVIP applications.

Technical knowledge of Cisco Unified Communications, Oracle, and .NET based GUI applications.

ACD, IVR, Call flows

Business Integration

Vendor and telco service provider management

System update / patching and security

Functional and technical drafting of tender preparation, with experience in drafting and leading a tender in the EU Journal preferred.

Ability to work independently and in a team environment.

Strong organizational and time management skills.

Excellent writing skills.

Ref : EET

oOo—

If you would like to discuss this role in confidence, please apply or contact Chris dot Byrne at eir evo talent dot ie .

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Senior Consultant • Dublin, Dublin South