Air and Ocean Supervisor

Responsibilities

• Communicates with customers on their shipping needs and ensures all collections, paperwork and details of shipments are completed accurately.
• Engage in clear and effective communication (both verbal and written) with all service partners to ensure all collections / deliveries are completed on time.
• Cutting export documents and Export Custom clearance, following up with pre-alerts and flight details to the customer and overseas offices.
• Ensure compliance with revenue and customs regulations.
• Ensure compliance with company procedures and industry / statutory legislation.
• Deals effectively with overseas offices on sales leads, queries, and tracing shipments.
• Ensure invoicing is completed and sent to finance to ensure all billing is completed in line with Finance instructions and processes.
• Checks Supplier invoices / CASS queries
• Meets or exceeds customer service standards for both internal and external customers.

Skills and  Experience

Package