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Enterprise Service Manager - International Expansion

Enterprise Service Manager - International Expansion

VistraDublin, Ireland
18 days ago
Job description

Responsibilities

Orchestrate Service Excellence, understand & align to client strategies & challenges :

  • Drive account retention through excellent client service, collaborate with the Enterprise Account Team mercial sales).
  • During client service interactions, identify new opportunities by connecting client needs to additional solutions offered by the organization, collaboratively engaging with Enterprise Account Team to ensure follow up and ultimate account growth.
  • Own the service quality process for your client portfolio, conducting client reviews with account team members.
  • Some people management may be required depending on team configuration

Drive Vistra's Strategic Account Plan, Advance Revenue Growth and Achieve Retention :

  • Coordinate ongoing deliveryernance, including maintaining action logs and facilitate regular client calls.
  • Support and coordinate Onboarding, service activation, external service providers and Vistra operational resources to ensure a frictionless client experience.
  • Maintain accurate client invoicing using SAP
  • Manage risk andpliance standards in your client portfolio, in collaboration withpliance team
  • Maintain clearmunications with client including leading quarterly business reviews with clients.
  • When required support account RFP's engaging with internal stakeholders.

    • Grow & Maintain High Impact Relationship, Teaming & Personal Growth :

  • Effectively build formal and informal relationship networks with clients, inside Vistra and with our affiliate network
  • Serve as the central point of contact &munications for the broader account team, service markets, affiliates & the Global Service Centre, located in Mumbai, to facilitate strong accounternance, swift service resolution, whilst developing relationships with regional teams.
  • Create & share regular team newsletter (weekly / monthly) related to the account, that consolidates recent & relevant news (Google Alerts), announcements, account data, relationships updates and performance metrics.
  • Work with the team to create and maintain relationship map, client meeting calendar, client health checks to drive consistent interaction & investment in our CRM (Salesforce)
  • Demonstrate teamwork through mentoring & onboarding new members of the team.
  • Some national and international travel may be required.

    • Attributes / Technical Skills

  • Ability to gain the confidence and trust of others through honesty, integrity and authenticity, especially with clients.
  • Self-motivated, with excellentmunication and client management skills.
  • Adaptability & flexibility
  • Ability to identify issues and coordinate experts to solve client issues. An expert at creative problem-solving. Make sense ofplex and sometimes contradictory information to effectively solve problems by engaging experts as needed.
  • Strong team player that embraces international collaboration
  • Basic project management skills and able to prioritise and ensure agreed timelines are met.
  • Must be capable of relationship management with internal and external service providers, to ensure on time delivery.

    • Relevant Experience

  • Skilled at giving client facing presentations
  • Must have considerable senior international experience within a Business Services, Finance Services, Legal Services, Consulting or similar department of a multinational organisation or consultancypany.
  • Nice to have - experience managing people

    • Education and Professional Qualification

  • Educated to degree standard, or qualified by experience - Business Management, Economics, Finance and Accounting, Law or similar.
  • Minimum of 4-5 years post qualification experience as account manager or customer success manager in B2B professional services or similar role serving multi-national organisations
  • 25 days annual leave per annum
  • Individual private medical insurance cover
  • Health cash plan
  • Pension : 3% employee and 7% employer contribution, increasing from April 2025 to 8% employer
  • Life Assurance 4x Salary
  • Group ie protection
  • Season ticket loan
  • Ride to work scheme
  • A day's birthday leave
  • Ability to buy up to one week's annual leave per year

    • If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!

    Location : Job ID 14311

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