About us
At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our.
Where we work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About your Skills
- Process Development - With a strategic mindset, you design and implement streamlined solutions that enhance the customer experience and drive long-term success of your accounts.
- Relationship Building - You foster trust and loyalty through genuine, consistent interactions. Your approach focuses on nurturing strong connections that support customer growth and long-term success.
- Organization - You efficiently manage tasks and priorities, ensuring that customer needs are met with precision. Your structured approach allows you to maintain clarity and effectiveness, driving optimal outcomes in every interaction.
- Detail-Oriented - You ensure accuracy and thoroughness in every task. Your meticulous approach guarantees that nothing is overlooked, leading to precise and reliable outcomes.
What you’ll be doing
Manage the success of a portfolio of 300-400 Udemy Business (UB) customers who are investing in the platform for their team, department, or small organizationBe an expert on the UB Platform with a deep understanding of our technology, content and different product and service offeringsNegotiate and renew customer contracts and partner with Sales to achieve upsell targetsLead customer meetings along the full lifecycle : Kick off, Partnership Planning, Business Reviews, Renewals meetings (and any ad hoc meetings)Proactively monitor our customer base looking for both red flags and opportunities to increase revenueBe a voice of the customer and proactively communicate customer feedback to cross-functional teamsEffectively manage product onboarding and implementation for new customersConduct online trainings for existing and new customersRespond to questions from customers directly or route questions to appropriate resources for training or supportSupport additional projects and tasks related to the broader Customer Success teamWhat you’ll have :
2+ years of B2B SaaS customer success, account management, consulting and / or sales experienceOutstanding verbal and written communication skills in GermanLove for teamwork and commitment to building a world-class customer experienceDemonstrated project, time management and organizational skillsExcellent attention to detailAbility to adapt quickly in a fast-paced, startup environment, but also an interest in helping build sustainable processesExperience using Salesforce and Zendesk is preferred, but not requiredLI-SM5
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!